Hi,thanks for using fixya,
Just follow the steps
Make a backup of massege and contacts in your another sim.
Soft reset( factory setting)
On Sybmian phones:
*#7780# - Restore factory settings
*#7370# - Reformat your phone (back up your personal data with PC Suite or to the memory card first!)
Hard reset
Back up your personal data with PC Suite or to the memory card first!
Switch-off your phone.
1. Press and hold three keys at a time;it is called "3 finger reset" which is depress these three keys simultaneously "*" "3" "green phone" and then power on phone whilst keeping those same three keys depressed until you see formatting.
If you dont understand, again follow the step.
You will use three finger for pres three keys ."green phone"+ "3" +star( *) and pres the power on switch.
All switch will be pressed at a time.
Soon an formatting text, will appear ,then stop pressing those switch,
Remember.
2. After a few minutes when the Full phone formatting completed, your phone will back to original system and factory stetting.
Hope this helps.
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