Question about SimpleTech 250GB USB2.0 7200 RPM External 250 GB IDE Hard Drive

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80GB USB 2.0

My External drive is the only device i cant read via USB

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Hi
If all other usb devices work then there's either a problem with the drive or its drivers. Try plugging it into another computer. If that works you can go to Control Panel>>>System>>>Hardware>>>Device Manager and uninstall all universal serial bus controllers, unless you can locate the one that is for your hard drive. Note: If you have a usb mouse/keyboard this will stop them working untill you select 'scan for hardware changes' at the top, or alternatively unplug then replug them.

Once they are all uninstalled plug the hard drive back in and let it go through the process of 'found new hardware' etc. This will re-install the drivers.

If the drive still doesn't work on either computer then it could mean that it has become corrupted. Right click on my computer then go to 'manage.' On the left under 'storage' select 'removable media' and locate your drive. There should be an option to format it, BUT THIS WILL WIPE YOUR HARD DRIVE! So if you value the data on it then obviously this is not the best way forward.

You could try using a program like pc tools' File Recover to get your files back, though file recovery is a complex process and doesn't always work.

Hard drives do fail - I had to claim on the warranty for my external hard drive a short while ago. It's annoying that the very thing you use to backup breaks!

You have to be very careful if you do choose to format the drive - make sure you format the external and not your internal C drive!

Hope this is of some help
Philip

Posted on Jul 16, 2008

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I've had this problem before.

I tried a different cord and it started working again. Additionally i've had this work for me (see below)

Try This:

  1. Unplug all USB devices
  2. Turn off Ext Hard drive
  3. Shut down computer
  4. Power on ext hard drive (then wait like 1 min)
  5. Turn on computer
  6. Wait for windows to finish loading
  7. Plug in the USB cord from the ext hard drive to your computer (may take up to a minute for computer to recognize it)
  8. If it doesn't recognize it then keep trying it in different USB ports
If it still won't recognize get all the latest windows update and reboot. If that doesn't solve your issue try your external hard drive on some other computers, check to see if drive needs special drivers installed (which most don't).

If all that fails you need to RMA (Return to Manufacturer) your external hard drive. Most hard drives have a pretty decent warranty on them.

Posted on Jul 16, 2008

  • Steve Stonebraker
    Steve Stonebraker Jul 16, 2008


    From SimpleTech's website: "1) I have the drive plugged in but I cannot find the drive in "My Computer", why?

    The most likely cause would be not enough power provided by a single USB port on your computer. Unplug the portable drive from the cable and unplug the cable from the computer. Now, plug the cable into 2 USB ports directly on your computer. (If you have a desktop, you should plug the USB cable directly into the USB ports on the back of the computer. If this is a laptop, you should plug directly into a USB ports on the computer. Do not plug into a USB hub or docking station). Then plug the drive into the cable. In a few seconds you should see the drive listed in the "My Computer" window as a SimpleDrivePS."


    If all that fails you need to RMA (Return to Manufacturer) your external hard drive. Most hard drives have a pretty decent warranty on them. Your simpletech 80GB has a 1 year warranty on it. Info on the warranty can be found at http://www.simpletech.com/support/warran.... If you want to RMA it, click the "Technical Support / RMA Request" on the left hand side of that page.

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