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Can get me scanner to work - Office Equipment & Supplies

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  • fancyhoney Oct 22, 2008

    mx310 when I try to scan muvee auto producer keeps popping up. SOO annoyed

  • oneill514 Feb 03, 2009

    I'm just a non-tech person - don't know how to use scanner. What do I do when it asks "Which computer". Where do I enter this information? thanks

  • Dogsteruk Mar 04, 2009

    konica minolta 2480, cant get scanning working with vista, as paperport 10 is not vista compatable. any1 have any ideas of a work around?

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  • Master
  • 813 Answers

Can u give model no of your scanner

Posted on Jul 16, 2008

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1 Answer

Can,t get scanner off all channels locked mode


Please try this!!
You may need a soft or hard reset. Here's some reading and instructions.
Please use this first!
resetting your scanner
1. Turn off your scanner, and then turn it on again.

2. Insert a pointed object into the reset hole on the back
of the scanner. Then, gently press and release the reset
button. Pressing reset does not clear the scanner's
working memory or the V-Scanner folders.

If this doesn't work here's step two! CAUTION. THIS WILL ERASE EVERYTHING, but it MAY Fix the Problem!!

Initializing your scanner clears all information stored in your
scanner's working memory. Initialize your scanner only when
you are sure it is not working properly. V-Scanner memory is
not affected when you initialize the scanner.

1. Turn off the scanner, and turn it on again. First, the DSP
boot version, and then Welcome To Digital Trunking appears.

2. Press 0. The following messages appear on the display:

System Tests

Select Test
Exits if no
Key Press

3. Press 1. The following messages appear on the display:

Factory Init
Erase Memory
ENTER if Yes
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4. Press ENT. The following messages appear on the display:

Initializing
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V-Scan is OK
Please Wait

5. Do not turn off your scanner until the initialization is
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Bank 0 Ch 00 appear on the display.

Hope this works.. Happy Scanning

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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00803473&lc=en&cc=ca&dlc=en&product=1128296&rule=20851&lang=en

You can also attempt to reset the AIO:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00637484&lc=en&cc=ca&dlc=en&product=1128296&rule=20851&lang=en

For the Mac (possibly):

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01396146&lc=en&cc=ca&dlc=en&product=1128296&rule=20851&lang=en

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