Hello I have the message E25 on my scanner. I'm unable to use it, do you now what that means? canon DR-6080

Disconnect the scanner from the computer. Uninstall driver software, shut down and restart the Comp. Reinstall the driver. (http://software.canon-europe.com/software/0036991.asp?model= ). connect the scanner and the system will report USB device plugged in. This should work.
S. Mohan. Chennai, India

Uninstall all drivers and scanning software. Switch off the comp and Scanner, restart the scanner first and then the computer, reinstall drivers and scanning software. Pls run scandisk on the Computer and ensure the OS is okay.
S. Mohan

Clean the two 'black dots' in the paper tray, just under the roller. They are actually paper sensors. Try 'page counting'. If this works, the scanner is okay. If the problem still persists, try reloading the scanning software.
S. Mohan, Chennai, India

As per Service manual , E32 is "Wrong installation of main CPU PCB (The CPU PCB for a DR-9080C has been installed in a DR-6080 or vice versa.)"
S. Mohan, Chennai, India

Clean the glass thoroughly with a damp cloth. Dont use solvents. Check if the glass is scratched, if scratched you may need to replace it.
S. Mohan

What scanning software are you using? Once you initiate scan command, the software will ask for location (and format) where you want to save the files. After scanning, try & use 'Save as' command, by default it will go to where it is already saved. Alternatively, search for the file name under Windows.
S. Mohan

everything on that model is on cannon's web site at

http://www.usa.canon.com/opd/controller?act=OPDSoftwareAct&fcategoryid=2341&modelid=9536

I have not used CapturePerfect 3.0. Hope the scanner is just fine. Try count only mode to check if it is okay.

Uninstall Captureperfect. Run chkdsk/scandisk to check if OS is ok. Reinstall Captureperfect again and it should work.

S. Mohan

Pls try this. http://www.usa.canon.com/opd/controller?act=OPDSoftwareAct&fcategoryid=2341&modelid=9536
S. Mohan

Read your manual or look up Canon Tech Support