Hello, I have a Maxtor one touch IV that when I run the "Sea Tools" program, it fails the "Long Generic Test", is there any way that I can service this hard drive as not to lose the information stored?
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The smart control inside the hard drives is to let you know that a drive is about to fail. If you restart your computer and bring up the BIOS you should be able to shut off the SMART warnings. That wont fix your drive, but at least you wont be bothered ...
I would copy the info off that drive asap and save it. SMART is not always right, but its right most of the time and problems will come.
Just in case other users experience it, we can check and test the hard drive using:
1. Disk Management:
Control Panel, Administrative Tools, Computer Management (please run as administrator; right click it), Disk Management. Is this hard drive info exist in this screen? If it is, then the hard drive is not dead.
2. Test and fix it using Norton Utilities (download and run it): http://download.cnet.com/Norton-Utilities/3000-18512_4-10907620.html
the drive is starting to fail. back up your data & star getting prices on a replacement drive. you can go to maxtor.com & download a promram called powermax. it is a dos based program that is made by maxtor to test there drives. it usually needs a floppy disk. there is no repair for this type of fault in a drive. but powermax may give you a little more info. on you drive.