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Wrong IP Address

I have Cox Communications. They recently reset all my services (phone, cable and internet). When my services came back up, my PC would not connect to the internet. My network is working fine and I can get online with my PS3, PSP and laptop. I tried ipconfig /release and ipconfig /renew and this timed out saying cannot contact the DHCP server. The IP address my PC is getting is 169.254.60.100. It should be 192.168.1 something. I tried to repair the LAN connection and Windows times out saying cannot repair. The Cox technician came out and said it has to be my PC with the problem. I have unpluggged and reconnect all hardware (Linksys wrt54gs router, Arris tm502g modem, and Hp pavilion a324x PC). I have set and reset all my DHCP settings and LAN settings. Please advise me on what else I can try short of spending a lot of money out my pocket.

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  • Jdog3008 Jul 16, 2008

    Thanks Colliewob for the help but I have reset my modem and router several time. I also have set tcp/ip to automatic and tried it manually also. Nothing has worked. It just seems odd that all this happens after my cable is reset but the cable provider cannot help fix it! Again, thanks for the help. Anyone else have any other ideas?

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  • Master
  • 778 Answers

You will have to reset your router and or modem up. as they need input for isp name password etc this could be the main problem
also you can try
Start/control panel/network connections/right click/properties/ local area/general
right click (internet protocol tcp/ip) go to properties this should be set at obtain ip address automatically. you could try setting it manually

Posted on Jul 16, 2008

  • David
    David Jul 16, 2008

    this is not to reset modem but to input your isp details

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Windows XP CAN connect directly to cable modem and access internet, but CANNOT access internet when this same computer is connected to a Belkin N Router that is connected to this same modem. I have done...


Hi twilbanks,

from what you are saying, the problem lies very likely in the router configuration.
Since you have a cable (not DSL-) modem, the router should get it's IP address straight from the modem. There is a know issue with the Toshiba PCX 1100 cable modem. If this is your modem, see the information here.
I would suggest to reset the router to factory default, since I don't know what you have configured already. You will loose all your configurations (wireless, security, portforwarding etc.), but it's always better to start from a clean plate.

  1. Turn off your computer.
  2. Unplug all Ethernet cables (Modem -> Router, Router -> Computer)
  3. Power on the router. Reset it by holding the reset button in the back of the router for about 20 seconds.
  4. Connect the modem to the router with an Ethernet cable. (Router WAN port)
  5. Connect the router and the computer with an Ethernet cable. (Router LAN port)
  6. Power on the computer.
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Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : [Name of your Ethernet adapter]
Physical Address. . . . . . . . . : XX-XX-XX-XX-XX
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.XX
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1

If it looks different (IP address is 0.0.0.0 or 169.X.X.X), let me know. In that case we have to configure the computer correctly. Go back to the command prompt window and type "ping 192.168.2.1" and let me know if this command finished successfully.

Also - sometimes your Internet Service Provider has special requests in setting up your router, especially comcast or Cox. When you attempt to open a web page you may recieve the following message:
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  • The page you are looking for is currently unavailable
  • The website may be experiencing technical difficulties, or you may need to adjust your browser settings
This is how to resolve this problem:
First make sure that you have a valid connection to the router and that you have a valid IP address.
(note: For a wired connection you should have a link light on the numbered port of the router to which your computer is connected. You should have an IP address in the range 192.168.2.x. To check your IP address, click on Start, Run and type "cmd". Click OK. Now type in "ipconfig" and hit enter. Your IP address will be listed.)
  1. Unplug the power cable from the modem for 3 to 5 minutes
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If this did not solve your problem or you have any more questions, just come back here and leave a comment - I'm happy to help.

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You mean 196.xxx.xxx.xxx ip. That is a LAN IP and is correct if you are connected to a router.

You probably have a cable modem connected to it. These modems lock to the mac address of the PC or Device that was initially connected when service was setup. You need to reset the cable modem. There should be a pinhole somewhere on the modem with a reset button in it. find it. reset modem with a object that fits into it. The modem will shutoff and restart. After this is done you should have access again. Hope this helps ya

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You should be able to get any software that you need from LinkSys.com but I have a couple of quick questions first:

1. Is the LinkSys unit you just purchased a router or modem?

If the unit is a router, you are still going to need a Cox compatible modem. If the unit is a modem, you will still need a router to complete the network setup unless LinkSys makes a combination cable router/modem, and I haven't been able to research one.

2. If it is a modem, is it a cable modem and, if it is, is it Cox compatible?

According to the Cox Web Site, the only models of LinkSys modems that are currently compatible with the Cox High Speed Cable Internet Service are:

BEFCMU10 v3
BEFCMU10 v4
WCG200
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CM100

In this particular case, you may need to contact LinkSys and/or your Internet Service Provider. In most cases, they will not only tell you exactly what type of equipment you need, they will also talk you through setting up the network once you have the equipment - usually at no charge.

Graye

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Here is what you should do step by step:

I.Configure your Computer
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Check – Startup Automatically
Check – Secure Connection
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Select Communications cable between two computers -> Properties->Modem-> Maximum Port Speed : 115200 -> ok ->ok.
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5.Network Connections
Bluetooth Network -> Enable
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6.Start->Control Panel->Administrative Tools->Services->Routing and remote access->Properties->General: Startup type : Automatic - this service MUST be started 
**7.Install AnalogX Proxy http://www.analogx.com:80/files/proxyi.exe (for the latest version)
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! If you use a proxy, remember to start it .

II. Configure Phone:
1.Install GnuBox - http://gnubox.dnsalias.org/gnubox/ ( for the latest version)
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Data Bearer: Packet data
Access point name : Bt
User name: none
Promt Password: NO
Password: ****
Authentication: Secure
Homepage: none
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Phone IP address: Automatic
Name Servers: Automatic
**Proxy serv. Address: 192.168.0.x ( for me x=50)
**Proxy port number: 6588
3.Configure all the applications from your phone witch require internet acces to use Bt Access Point
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Options->Install Set to GPRS
Options->Install Create Records
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Open Gnubox
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Now you can browse the internet from your phone.

NOTE: First Configure the phone and your pc without the ** settings, and if you can’t browse the Internet form your phone then use the ** settings.

Hope this works fine.Thank you.

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