Base doesn't heat

I'm sorry, but it is not recommended to use the base of a slow cooker as a grill or griddle. Slow cookers are designed specifically for slow and even cooking at low temperatures, whereas grills and griddles require higher temperatures and direct heat. It's best to use the appropriate cooking utensils and appliances for your desired cooking method.

Maybe this will help.

https://www.youtube.com/watch?v=6UwT4NZC49M

https://www.youtube.com/watch?v=D3XazVUfSd8

https://www.youtube.com/watch?v=b5JLQfxoUmI

Can't find a video for this exact model.

You don't have to put water in your slow cooker base since it is heated up by coils hidden in its core and not by hot water. You don't have to put water in your slow cooker base since it is heated up by coils hidden in its core and not by hot water.
https://www.homecookingtech.com/does-a-slow-cooker-need-water-in-the-base/

Think this is on the wrong site we don't do swap or exchange parts on here .

Try filling the crock with ice or ice-cold water - the reasoning is that the ice should cause the crock to shrink just enough to get it out. If that does not work, switch it on to heat he base; which should cause it to expand and when it is warm, pour cold water into the crock to shrink it

I actually have that very same crock pot and my dark green crock and solid glass top are in perfect condition, but the electrical cord is starting to tear and expose the wire. I think it's doing this because the cord isn't underneath the unit and is on the very back. Is there anyway to find a new electrical base?? I LOVE my crock pot, especially because it's the perfect size, nice and big for a pot roast. Does anybody want to sell their electrical base? or I'm wondering if should try and sell my dark green crock and glass lid? Is there anyway to buy another electrical base???

for what they get at a repair versus a replacement you better start looking, it will cost you more just to get an estimate than a new unit will cost

I have a west bend crockery cooker, model 84316. It was given as a gift. My wife has tried to use it 3 times and each time the outside becomes to hot to touch, while the contents of the removable crock gets only luke warm. I also noticed the bottom of the cooker has turned brown from excess heat, looks like a possible fire hazzard. Does anyone have this problem, is there a recall on this product.

Try going to MarBeck.com they are a great source for small appliace parts.
http://www.marbeck.com

Yes, it is normal. Especially on "high". My crockpot heats my kitchen when in use.

Ray