Question about GE Refrigerators

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I own a GE side by side refrigerator Model GSS22KGPD WW, Serial AG225890. This the third frig of the same model with the same identical problem. The ice cube dispenser on the door only gives crushed ice when it's working at all. On the inside water drips into the ice bin and causes the ice cubes to fuse together so the auger can't work. I have a solid block of ice on the bottom of the tray. At present I daily empty the cubes, wash the tray and dry well and start over. I have had at least eight service calls on this problem and parts have been replaced, but the problem still exists. I recently spent $250 fixing the frig side and more parts for the ice maker. Nothing seems to work. This frig is approx 8 years old. The appliance store I dealt with replaced the first one with a second one and GE replaced the second one with a third one approx six years ago. The problem is getting worse and the serviceman from the appliance store does not seem to be able to find the problem. It has never worked correctly from Day #1 and it was a $1,000 frig. Why just crushed ice when working and why is water dripping into the tray freezing up the cubes and the auger.

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  • Merch211 Jul 17, 2008

    I'm not sure everything the service person has done, but I will call this info to his attention. He is a certified GE tech, so I would hope he has checked all this out in the several times he has been here.

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  •  if the cubes that the icemaker makes are full size then... the water valve on the back of the machine is usually the culprit in these cases. it will not close fast enough resulting in a little overflow of water into the auger assembly every time it makes ice. it only takes a little bit of water to settle in the bottom of the pan to cause problems. 
  • if the cubes are smaller than what you would expect then the water is leaking out right before it reaches the icemaker. either from the plastic tube behind the icemaker or the cup on the icemaker that funnels the water into the icemaker.
  • it also could be the timer inside the icemaker leaving the water valve on too long.
  • all these things can be tested on site. the service person must not be very well trained.
if you already checked this and think it is a different problem then let me know, i will help you figure it out. 
Mike  
I own a GE side - 98abc4d.jpg9e534dd.jpg0c324f4.jpg

Posted on Jul 16, 2008

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