Washer not spinning or draining

Feb 26, 2009

-   Qtlee, I have the same problem and tried the steps you have outlined. How did you remove the front panel on the washer. I removed 2 screws behind the soap dispenser, however I was unable to get at the screws behind the top control panel. How does that control panel come off so you can get at the screws behind it? I noticed one white screw on the right side, however, that would not allow the control panel to come off. Thanks-   wegocanoe

Jan 26, 2009

-   Not a Neptune, but this sounds like a problem common to most washers - mine being an old Maytag Fabri-Matic. I read that the door closing switch should be checked first to make sure it is clicking, or else no drain and no spin. Mine works so I will proceed to the pump as others before me have done in search of strange new worlds populated by frozen pulleys, bad belts, and Klingon clogs. -   karlihui

Aug 20, 2008

-   we have the same nd problem, but it will spin, but no drain. we are in a rental, and the dryer is attached to the top of the washer (stackable). we are looking for a solution where we can get to the pump without having to remove the dryer from the top (if possible), cause we have a toddler and can only take apart the appliances while he is sleeping at night :) THANKS -   cpandbc

Aug 03, 2008

-   Wow, Scottymoose, thank you so much for your post. I had the same problem with my washer. After wasting 2 days waiting for A&E to NOT show up and fix the machine (that was another pain in my behind), I decided to do some research hoping to find a solution myself. Your post really helped me. My machine also displayed error code "nd", and the machine just sit there with a loud humming noise like something is stuck. The steps I took were similar to yours.
1. lower the drain tube in the back of the machine to drain out the remaining water. Shut off the water supply to the machine and unplug the power cord.
2. remove the top piece
3. unscrew the face plate
4. remove the bottom front piece. There are no screws holding it in place.
5. removed the big front panel. The rubber piece around the door need to come off from this panel. It is easy to remove. There is a thin metal ring holding the rubber piece to the front panel. Remove the 2 screw where the door hook into to lock. The door doesn't need to be removed from this front panel.
6. the drain motor is in the bottom and front right of the washer (when you look at the washer from the front).
7. remove the culprit (it was a hair pin from one of my tenants).

My washer model is actually the Maytag front loader MAH2400AWW.

-   qtlee