Question about Palm Tungsten E2 (Multilingual) Handheld

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Inability to power off & utilize stylus on screen.

I have an E2 which fails to power down. Regardless of the number of times I press the shutdown button, nothing happens. The unit remains on. In addition I cannot get the screen to recognize the touch of my stylus upon the screen. I had done both a soft reset and a hard reset which produced the same results as I had mentioned. No recognition of stylus touch upon the screen and inability to shut down unit. Your help with this problem is greatly appreciated. My warranty just ran out on yesterday.

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  • cdmeding Dec 11, 2008

    Same problem exactly... mine is two years old.... never replaced the battery... Is this the likely cause?

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  • 15 Answers

Sorry, software problem. No way to fix it.

Posted on Mar 22, 2009

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1 Answer

How do I do a hard reset for the Palm Tungsten E2


Press and hold the Power button, and, whilst keeping it pressed, briefly press the reset pin with the stylus pen (a paper clip would also do the job). When the 'Palm Powered' logo comes up, release the Power button. A warning message asking for confirmation will appear. Confirm by pressing the D-pad's Up button.
By the way, if you happen to miss your device's user guide, feel free to download it from this location.
Hope you are able to sort your problems out.
Regards, Carlos

May 27, 2010 | Palm Tungsten E2 (Multilingual) Handheld

1 Answer

I have been having problems with the alignment on my touch screen. Just reset it and have been tapping the target repeatedly but it continues to move diagonally across the screen ad nauseum. What can I...


Remove the Screen protector from the device screen and then calibrate the screen with the stylus.

If the issue still persists, perform the Soft Reset on the device.

1. Use an unfolded paper clip, or the reset tool at the tip of your stylus.
2. Gently press and release the RESET button inside the hole on the back panel of your device .
3. After a soft reset, a logo screen appears, followed shortly by a Preferences screen asking you to set time and date.
4. All data on your device should be retained.

If the issue still persists, perform the Hard Reset on the device.

1. Press and hold the Power (on/off) button on the front panel of your device.
2. While holding Power, use an unfolded paper clip, or the reset tool at the tip of your stylus. Gently press and release the RESET button inside the hole on the back panel of your device.
3. If you see a progress bar, keep holding the Power button.
4. Next, the Palm Powered screen will appear. Release the Power button when you see it.
5. You'll see a screen that asks: Erase all data? YES = "up" button NO = any other button. Press UP on your 5-way navigator to complete the hard reset.

Your device will then take you through a series of screens to calibrate the digitizer and verify the time and date.
Note: A hard reset does not delete the current date and time. It does restore other settings to the factory default.

Sep 22, 2009 | Palm Tungsten E2 Handheld

1 Answer

Fatal Alert Datamgr.c,Line7564 InvalidUniqueIDPassed I get this when I synchronize.


Perhaps you haven't tried performing a more severe reset to break the freeze. You might want to try doing a hard reset. This will erase all data from your hand held so make sure you have everything backed up on your computer so you can sync it again after the hard reset. Note, when I occasionally receive a Fatal Alert error, the Reset on-screen button almost never responds to a tap...I invariably have to depress the reset button in the back of my E2. http://kb.palmone.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=PalmSupportKB,ts=Palm_External2001,case=obj(26419) resets:
http://kb.palmone.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=PalmSupportKB,ts=Palm_External2001,case=obj(887) Depending on a variety of factors including the available memory on your E2 and other installed applications, the problem might or night not be caused directly by the program you were trying out. But once you get the E2 unfrozen, you should refer to this article to troubleshoot the cause of this apparent software conflict:
http://kb.palmone.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=PalmSupportKB,ts=Palm_External2001,Case=obj(27908) Also, I recommend going to the developer of the software you are using, to determine whether there are any compatibility issues at their end, and whether they have an upgrade available.

Here are the directions for the hard reset.

1. Press and hold down the power button.
2. While holding down the power button, use the tip of your stylus (or a similar object without a sharp tip) to gently press and release the reset button inside the hole on the back of your handheld.
3. Wait for the Palm Powered logo to appear and then release the power button.
4. When you see the message that warns you about erasing all your data please continue and then follow the on screen directions.

If this doesn't help then I recommend going to www.palm.com. From there you will need to select PDA's and then the model of yours. It will go to another screen and you should be able to contact palm via free chat. I have had to do this several times and both times I got fast service. Hope this helps.

Aug 24, 2009 | Palm Tungsten E2 Handheld

2 Answers

Tungsten E2 Keyboard Doesn't Work


One way around this problem is to touch the "DataVis Sheet To Go" (top left corner in black) icon and from there go to "Edit" and then "Keyboard".

Apr 22, 2009 | Palm Tungsten E2 Handheld

1 Answer

Fatal alert


This is a common problem with the Tungsten line, You can try doing a hard reset. This worked for my E2. If that doesn't work, the battery must be removed for a few hours. Although it still may not work after the battery removal.

** To preform a hard reset, hold down the power button, and push the reset button on the back of the unit. The top of your stylus unscrews to expose a "plastic pin" for this purpose. Keep holding down the reset button while the unit reboots. You should see a palm screen displayed while it restarts, let go of the power button and follow the instructions. Pressing up on the pad ring should erase all data.

Feb 20, 2009 | Palm Tungsten T5 - Multilingual Handheld

1 Answer

Palm tungsten e2 will not turn on, replaced batttery,


Plug you E2 into your PC for 8 hours to slow charge. Press reset button on back and later in life your E2 will come on by itself.

Dec 23, 2008 | Palm Tungsten E2 Handheld

1 Answer

Palm will not turn on


have you tried a hard reset?


Todo a hard reset, First press and hold the power button, while holding the power button use the tip of the stylus to gently press and release the reset button. wait for the logo to appear then release the power button.



when you see the message that warns you about erasing all of the info on your hand held press up on the 5way navigator to finish the reset

Dec 21, 2008 | Palm Tungsten E2 Handheld

1 Answer

Urgent response needed


1 press and hold the power button
2 while holding the power button, use the stylus to press the rest button on the back
3 wait for the "palm powered" logo to appear and then release the power button
4 when you see the warning message
either press "UP" on the 5 way navigator to reset
or
press any other button to do a soft reset

Best of luck

Jun 10, 2008 | Palm Tungsten E2 Handheld

2 Answers

Won't turn on I press the power button


Press the reset button on the back of the unit with the stylus tip.

Apr 23, 2008 | Palm Tungsten E2 Handheld

4 Answers

Touchscreen no longer works


Well watch this video and after you follow the directions get the screen and find the glass like cover and remove it from the screen bend it in a very lightly way, then put it back on and put the PDA back together and BAM.

Nov 07, 2007 | Palm Tungsten E2 (Multilingual) Handheld

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