We have the exact same iron doing the exact same thing... NOBODY has a soluntion... Black and Decker support can't help either, so... best solution is to take it back where you bought and tell them it's a piece of **** and go somewhere else to buy a different one!
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if there is no light or heat even when the thermostat is switched to the hottest setting then assumption is that the iron is defective.
with the iron not plugged in check the cable and see if it is worn or kinked or cut. look for any burn markings on the plug. if the iron is some years old it may also be that the element has burnt out. this happens more often in areas where water scale is high.
Are you heating up the soleplate first to get it really hot, then put on an oven mitt to protect your hand, squirt cream onto a folded pad of clean cotton fabric, then apply to iron sole plate, rub over stained area gently, wait, then rub off. you may want to rub the whole iron sole onto a piece of waste fabric to remove the burnt bits. Itcan take a couple of goes to clean. The ironing press cleaning sticks work well too.
you either need to press a small button on the protection to reactivate it, or buy a new one and replace it. But first check the thermostat, since there is a reason for all this. Check also the heating element with an ohmmeter.
Not sure how tech savvy you are, but the service manual can be downloaded at http://www.parts.singerco.com/CPpartCharts/Presses/MP4.pdf UNPLUG THE IRON. Figure 7 shows the wiring. Note that the lamp inside the switch is shown incorrectly. It should be on the other side of the switch. Also the 2 wires running down to the fuse are the red wires. The red wires are interchangeable. Use a continuity tester between wire 2 and wire 3 to test the thermostat. Should be open when dial is turned to the left. Closed when dial turned to the right. Also check continuity on the heaters. If everything looks good but it still doesn't work, replace the circuit board.
Unless you have a 5 or 6 hundred dollar iron, or unless it is brand new, and still under warranty, there is an excellent rule of thumb when an iron quits working: Buy a new one! These days, irons can be purchased cheaply enough that it is WELL worth the money. Not just for the convenience, but for the safety issues. This is an appliance that could burn your house down even if it's in PROPER working order. Hope this helps!!
Most likely it is the fuse that regulates the heating element on your press that has burned out. All you have to do is open the top, remove the heating plate. The fuse will be on the left, button shaped. Replace the fuse and put everything back together and the unit should work. You can buy a fuse from the company you bought your press at or contact the manufacturer.