Question about GE Profile 20.7 cu. ft. CustomStyle Side-by-Side Refrigerator with Dispenser TPX21PRBWW

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Water leaking - GE Profile Refrigerator, Model: TPX21PRX

Water is puddling at the left front as you are looking at the doors. Pulled out refrigerator out and checked the water inlet and the tubing leading to the freezer, no leaks noted. Leveled the ice making and am testing now. I did note an ice trail at the bottom of the freezer leading out the door.

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  • Anonymous Aug 09, 2008

    Hi, I have the same problem. I looked below the coiles and saw ice hitting the fan. I didn't know why ice is building up so I changed the defrost thermostats. Two days later, water leaking again. Any idea?

  • Franz Barker Feb 08, 2009

    In the bottom of freezer compartment, In the far back is a drain hole. This hole can freeze close. I chipped and melted the ice (Hair dryer), and poured hot water into the hole till it drained into the drain pan. Since then no problems.

  • dhall03 Apr 08, 2009

    We had leaking for a few months. Just poured hot water and a mixture of clorox, hot water and diswashing detergent (careful, this is fairly reactive) down the drain hole as described, and it's fixed! Used a shop-vac in water mode to pull the chemicals and old water out of the drain pan in the back, cleaned her up and she's running like new.



    Very helpful!

  • chessiecat May 11, 2010

    My ge bottom freezer profile model no tcd18padww, did leak, now the freezer has ice on bottom; I've "defrosted" it 2 times the old way. I can't find the drain at the bottom to see is it is plugged. Does anyone know where I can find a diagram of MY FRIDGE? it also "knocks" when it shuts off, so I need a diagram for "continuing" problems.... thanks!!!!!!!!!

  • Anonymous Mar 20, 2014

    water is coming down the front of the refrigerator by the ice and water dispenser

  • Anonymous Mar 28, 2014

    how to remove

  • Anonymous Mar 28, 2014

    how to remove freezer door

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Check to see if the drain at the bottom of your freezer is plugged. When the refrigerator goes on defrost, the water has to go somewhere. Look below the coils in the freezer section and see if there is ice in the drain.

Posted on Jul 15, 2008

  • connexcindy Jan 04, 2011

    Very helpful. Yes, the drain was plugged, and now I understood where the water was coming "from". Just defrosted the hole, and am hopeful with a towel still positioned under the freezer door. But...let's talk about how this happened. I noticed that I had perhaps "overstocked" the bottom freezer door. Could it be that this had prevented the kind of airflow needed in the lower fridge for the proper defrost process? I'll also try to not overbuy so that there's no need to overstock.

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Water leaks under bottom drawer of profile side by side
refrigerator.

Posted on Mar 13, 2011

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Yes, we had pools of water under the fridge on HW floor!. Read the post here and checked drain hole. Iced over solid! Cleared with little hot water and it's back in business. But the floor is ruined. I don't care for this GE appliance. Other issues (freezes stuff on fridge side) and too small. Going shopping for new.

Posted on Oct 24, 2010

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  • sarah281 Nov 27, 2010

    Did you ever get any explanation for the freezing in the fridge side? Ours does this all the time, freezes all the drawers.

  • JWMinaFix
    JWMinaFix Jan 28, 2011

    The water should drain to an evaporator cylinder at the bottom rear of the fridge. The water just dissipates over time. It’s behind the cardboard panel on the back. But you can’t really mess with it. If the hole is plugged, then the water has no place to go but out the front door.

  • JWMinaFix
    JWMinaFix Jan 28, 2011

    I don't think the unit has good air flow to keep things in the back from freezing or the bottom drawers. So we dumped out model and got an Electrolux French Door Model. Love it. Very quiet, lots of room for counter depth model. love the drawer freezer. The GE is a dog.

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Hi ~ We had the same problem. In the back of the freezer below the last tray should be a drain plug. It tends to clog after 3-4 years with hard water deposits... anyway. Get a can of compressed air from your local office supply store and clear the plugged drain. This advice cost me a $150 visit from a service repairman but it works. Good Luck

Posted on May 30, 2013

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Where does the water drain to?

Posted on Aug 27, 2010

  • JWMinaFix
    JWMinaFix Jan 28, 2011

    The water should drain to an evaporator cylinder at the bottom rear of the fridge. The water just dissipates over time. It’s behind the cardboard panel on the back. But you can’t really mess with it. If the hole is plugged, then the water has no place to go but out the front door.

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