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if it was bought on paypal , make the refund back through paypal
if it was by credit card , contact the buyer by e-mail and make arrangements for the refund .
if you make the advance first and explain that the stock list was not updated in time for the purchase and that you want to refund the purchase price it will reduce anger from the buyer as it shows an honest error
do not refund in cash
refunds should only be made back into the credit card on which the purchase was made and the original receipt presented by the person who made the purchase
many businesses want photo id and a signature on the refund docket as well
It is a common scam for people to find a receipt then want cash for the refund
Most retailers allow customers to return goods if they change their minds or receive an unwanted item as a gift simply because it makes good business sense. But they are not required to do unless there is an obvious defect with the product. Merchants also may require a receipt in order to accept returns, which helps prevent return fraud (see discussion of this below).
Legally, it is a matter of contract law: If the merchant's policy (or sales contract) clearly states "all sales final" in a way that is not confusing to customers, then it is not required to accept returns on otherwise salable goods.
Federal law governing refunds is fairly simple and straigtforward, applying to online as well as in-store sales. Merchants do not have to provide a full refund on returned goods unless one of the following conditions is true:
The goods were defective (or, more generally, the merchant broke its sales contract)
Refunds are part of the merchant's stated return policy
Returns and Refunds: State Law
Some states have laws addressing consumer refunds, although not all of them offer guidance on how the laws apply to their residents who purchase goods from out-of-state merchants over the Internet. Below are some examples of state laws governing refunds:
California: Merchants are required to clearly post their refund policy unless they offer full cash refund, exchange, or store credit within seven days of the purchase date. Failing this requirement, customers may return goods for a full refund within 30 days of the purchase.
Florida: Merchants that do not offer refunds must post this fact where customers can see. Failing this requirement, customers may return goods for a full refund within 20 days of the purchase.
Illinois: Illinois citizens may cancel consumer transactions (and get a full refund) within three business days for door-to-door sales, campground memberships, and gym memberships.
In most cases, regardless of how a merchant drafts its return policy, the conditions of such a policy must be prominently displayed at the place of purchase (including Web sites) for it to be considered valid. Merchants may charge a restocking fee for returned merchandise but, as with any contractual obligation, must make this clear in their policies.
There are numerous ways customers can defraud a merchant through the return process, but not all return fraud is distinguishable from legitimate returns. For example, someone who has a hard time deciding on what clothes to buy and makes frequent returns is not trying to game the system. But someone who buys a formal dress, wears it once, and then returns it the next day is in fact defrauding the merchant.
U.S. retailers lose between $9.6 billion and $14.8 billion annually from return fraud, according to research by the National Retail Federation (NRF) and the Loss Prevention Research Council. Returned merchandise is either marked down or thrown away, and often incurs hidden costs associated with being restocked.
Below are some common types of return fraud:
Wardrobing (or "renting"): Buying clothes or other items for one-time use and then returning them
Stolen Goods: Returning goods shoplifted at the same store or stolen elsewhere
Fraudulent Receipts: Using a reused, found, stolen, or altered receipt to return goods; or returning goods to a store with a higher price in order to make a profit
Employee Fraud: Manipulation or assistance from within the company
Price Switching: Affixing a higher-priced tag on an item in hopes of returning it for the higher refund
Consumers who are caught engaging in return fraud may face shoplifting or theft charges, as long as evidence exists that an actual crime took place. For example, wardrobing may be next to impossible to prove, but surveillance video of someone removing price tags could be the smoking gun in such a case.
Click on the iTunes Store button if you aren't already in it.
Now click on your email address and enter your password. If you aren't signed in at all, you'll see a general sign in option.
Once you've signed into your account, click on See All under the Purchase History section.
Here you'll see lists of different iTunes invoices. Find the invoice that contains the item in question and click on it.
Click on the button labeled Report a Problem.
Next you'll be taken to another screen that shows the same batch of apps in that invoice. Click on the Report a Problem option next to the specific app purchase in question.
You'll now be routed out of iTunes and to iTunes Support on the web. Simply sign in to your Apple ID that you use for iTunes purchases one more time.
Here you'll see another detailed list of apps that you've recently purchased within the past 90 days. Click on Report a Problem one more time next to the app you're trying to get a refund for.
From the dropdown, select the reason you'd like a refund. There are several options from you not authorizing the purchase to accident purchases. Put any other pertinent information into the text box and hit Submit.
That's all there is to it. You should receive a confirmation email from iTunes Support that they have received your request. You'll receive a follow up response with Apple's decision on a refund within a short period of time.