No remote will work with the tv - at the same time the tv remote and our dish tv remote stopped working. Put new batteries in both and still no luck. What can I try next?
We are sorry to hear that both remotes have stopped working, we would be happy to help get your DISH Network remote up and running. The first thing we want to check is if the issue isaffecting multiple buttons on the remote. If you are having the issue withspecific buttons then the remote needs to be replaced, give us a call at1-800-333-DISH (3474). Check if you are using the correct remote for thecorrect room, there may be a number on the bottom of the remote that tells youwhich room the remote should be in. If UHF, check that your UHF remote antennais securely connected to the remote antennaport on the back of your receiver and that the antenna is upright. Atthis point we want to re-address your remote, if issue is with the TV2 remote,bring your TV2 remote with you to TV1. Access "System Info" at TV1.Using the remote that is NOT functioning, press and release the "SAT" button then press andrelease the "Record" button onremote control. If the batteries in the remote have not been replaced in thepast 60 days, replace the batteries. Reset the receiver by unplugging it for 10seconds then plug it back in then re-address the remote again. If the remote isstill not working at this point then it may be an interference issue. If youare having issues with an infrared remote, find interference source(backlighting or power save mode on LCD TV's, fluorescent lighting in room, ordirect sunlight), eliminate, or convert remote to UHF. If you are having issueswith an UHF remote, find interference source (component (VCR, DVD Player, etc.)near DISH receiver), adjust UHF antenna, or distance UHF antenna from receiverusing coax cable/barrel connector. If the remote is still not working after allthese steps we need to have your remote replaced.
We really hope all these steps resolve your remote issue. Thank you for being avalued DISH Network customer!
DISH Network Customer Service Representative
Feb 03, 2011 |
LG 32LG30 32 in. LCD HDTV