Question about HP Officejet 4110 All-In-One InkJet Printer

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Can't receive fax - fax rings 2ce then just stops / says phone off hook

Fax is hooked up to home phone line. I have the switch box that transfers the call to the fax. Have not had problems before.

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Hi Iryan,

Instead of switch box, a more dependable option is to get a distinctive ring. Your local phone company offers this option. What's neat about is you get a seperate fax number. Its like having a dedicated fax line without adding extra lines to your service. I think the monthly fee is around 3 dollars a month for this feature, but, believe me its well worth it.

anaanymous

Posted on Oct 14, 2008

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Cannot send fax but can receive fax.


You do not give enough information. What happens when you try to receive? Does it ring? Is there any message displayed?

You will have to look through the options in the unit to find the receive settings in the menu. Make sure it's actually set up to receive. Usually there are receive (RX) options such as: manual, fax/tel, fax only, number of rings, distinctive ring and others.

In most cases if the machine is set to manual, you will have to press a button to receive a fax. It may be just the "hook" button, or a start button. Check your owners manual to see which button. In Fax/Tel mode the machine will assume you are using a telephone on the same line. You will have to set the unit to answer after the phone rings a specific number of times(four, for example). After four rings, if you have not picked up the receiver the machine will take the like and receive a fax. If you set it to Fax Only you can set it to answer on any number of rings, but it's best to just set it to one. In this mode the machine assumes it has a dedicated line.

If you have distinctive rings for various people in your home or business then you will have to consult your manual to see how to deal with the different rings.

One last note. Make sure your phone line is plugged into the correct port on the machine. I get a ton of calls at work from people who have the phone line plugged into the extension port, and the phone plugged into the line port.

If none of this helps, you will need someone to look at your fax machine. If you call HP, have your credit card ready.....

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