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Can't receive fax - fax rings 2ce then just stops / says phone off hook

Fax is hooked up to home phone line. I have the switch box that transfers the call to the fax. Have not had problems before.

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Hi Iryan,

Instead of switch box, a more dependable option is to get a distinctive ring. Your local phone company offers this option. What's neat about is you get a seperate fax number. Its like having a dedicated fax line without adding extra lines to your service. I think the monthly fee is around 3 dollars a month for this feature, but, believe me its well worth it.

anaanymous

Posted on Oct 14, 2008

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Cannot send fax but can receive fax.


You do not give enough information. What happens when you try to receive? Does it ring? Is there any message displayed?

You will have to look through the options in the unit to find the receive settings in the menu. Make sure it's actually set up to receive. Usually there are receive (RX) options such as: manual, fax/tel, fax only, number of rings, distinctive ring and others.

In most cases if the machine is set to manual, you will have to press a button to receive a fax. It may be just the "hook" button, or a start button. Check your owners manual to see which button. In Fax/Tel mode the machine will assume you are using a telephone on the same line. You will have to set the unit to answer after the phone rings a specific number of times(four, for example). After four rings, if you have not picked up the receiver the machine will take the like and receive a fax. If you set it to Fax Only you can set it to answer on any number of rings, but it's best to just set it to one. In this mode the machine assumes it has a dedicated line.

If you have distinctive rings for various people in your home or business then you will have to consult your manual to see how to deal with the different rings.

One last note. Make sure your phone line is plugged into the correct port on the machine. I get a ton of calls at work from people who have the phone line plugged into the extension port, and the phone plugged into the line port.

If none of this helps, you will need someone to look at your fax machine. If you call HP, have your credit card ready.....

Sep 23, 2010 | HP Photosmart 2610 All-In-One InkJet...

2 Answers

How do I receive faxes with the 240c


Hi,


Manual mode turns off all automatic answering functions unless you are using the Distinctive Ring feature or you are using an external answering machine on the same line as the Brother machine.


*Distinctive Ring is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line. Brother uses the term "Distinctive Ring," but telephone companies market the service under a variety of names, such as Custom Ringing, Personalized Ring, Smart Ring, Ring Master, Ident-a-Ring, Ident-a-Call, Data Ident-A-Call, Teen Ring, SimpleBiz Fax & Alternate Number Ringing and BT Call Sign.
  1. Setting the Receive Mode
    1. Press Menu.
    2. Press the up or down arrow key to select Initial Setup.
    3. Press OK.
    4. Press the up or down arrow key to select Receive Mode.
    5. Press OK.
    6. Press the up or down arrow key to select Manual.
    7. Press OK.
    8. Press Stop/Exit.

Receiving Faxes in Manual Mode
  1. Lift the handset of a telephone that is on the same line as your Brother machine.
  2. When you hear the sending machine's fax tones (short beeps that occur at regular intervals), do one of the following:
    • If the telephone you answered is near your Brother machine or connected to its EXT jack(socket), press Black(Mono) Start or Color(Colour) Start.
    • If the telephone you answered is not connected to or near your Brother machine, press *51 (*91 for New Zealand) on its dial pad.
  3. Your Brother machine will produce receiving tones.
  4. Replace the telephone handset. Your Brother machine will begin to receive the fax.

< Easy Receive (Fax Detect) >
The Easy Receive (Fax Detect) feature allows you to receive faxes in Manual Mode by simply lifting the handset of a telephone that is on the same line as the Brother machine. Your Brother machine will automatically generate fax receiving tones, at which point you can replace the telephone handset and wait for your fax to be received and printed.

Your Brother machine's Easy Receive (Fax Detect) feature is turned ON by default. To adjust your Brother machine's Easy Receive (Fax Detect) setting, please follow these steps:

  1. Press Menu.
  2. Press the up or down arrow key to select Fax.
  3. Press OK.
  4. Press the up or down arrow key to select Setup Receive.
  5. Press OK.
  6. Press the up or down arrow key to select Easy Receive or Fax Detect.
  7. Press OK.
  8. Press the up or down arrow key to select On, Semi or Off. *In some brother machines, Semi may not be in the options.
    If you choose Semi, your Brother machine will only answer an incoming fax if you answer using its handset or by pressing the Hook, Hook/Hold, Hold, Speaker Phone or Tel/R key on its control panel.
  9. Press OK.
  10. Press Stop/Exit.

Note Here are a couple of points to keep in mind:
  • If Easy Receive (Fax Detect) is ON, but your Brother machine doesn't automatically answer the incoming fax when you lift the extension telephone's handset, press *51 (*91 for New Zealand).
  • If you send faxes from a computer that is on the same telephone line as the Brother machine and the Brother machine intercepts the calls, turn Easy Receive (Fax Detect) OFF.

Please post your feedback and Vote if the problem resolved as per your satisfaction.

Jul 14, 2010 | Brother Multi-Function Center MFC-240C...

1 Answer

Can't receive faxes


Hello. Make sure you're plugging the printer to the correct phone jack in the wall. If you're using a splitter, bypass it. Check the settings in the printer. Make sure you assigned the correct Fax number in it and place your Fax name as well. If you're sharing your home phone line with the fax and you have an answering machine, set it to answer first and the Lexmark fax later with a minimum of 2-ring gap. If you have a voicemail, turn it off since it will a conflict with the fax or avail a distinctive ring feature from your phone company so it can work with the fax. Hope this helps.

Mar 23, 2010 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Can't use fax on HP C7280


Go to menu option and choose the option fax and set the parameter like auto receive or manual set the ring auto answer mode after certain ring. If it is in auto receiving mode it will receive the fax after the ring which you set. Make sure the phone wire which you insert in fax machine getting proper dial tone and getting out going calling facility.
Hope this helps. Please rate my response.
Thanks.
Have a good day.

Mar 17, 2010 | HP Photosmart C7280 Laser Printer

2 Answers

Can't receive a fax


Go to menu option and choose the option fax and set the parameter like auto receive or manual set the ring auto answer mode after certain ring. If it is in auto receiving mode it will receive the fax after the ring which you set. Make sure the phone wire which you insert in fax machine getting proper dial tone and getting out going calling facility.
Have a nice day and do not forget to rate please...!

Mar 15, 2010 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

How could I switch the fax, to receive


do you mean the fax line is shared with the phone line, and you want the machine to pick up faxes when necessary, and let phone calls go? If that's the case, this mahcine is designed to be on a dedicated line. In other words, there is not setting for "distinctive ring", or to set the # of rings to pick up. It will answer any call coming in. The only thing you can do is set it to "manual receive", under "user tools", "fax features", and then you could use it for sending faxes, but it will not receive unless you switch it to fax, and press the "on hook" button.

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2 Answers

Incoming faxes


Do you have a distinctive ring pattern in the same phone line
If no then you need to get a distinctive rig pattern from your service provider, which will differenciate the type of rings for phone and fax.
If you have a distinctive ring pattern make sure which one it has single rings, double rings, triple rings and double and triple rings.
To enable> First make sure auto answer in turned On
In setup/Menu go to > Rings to answer and set it to 5 or 6, and make sure the rings to answer in you answering machine set to 4(Always Should be lower then you rings to answer in the fax)
In Advance Fax setup> Then Ring pattern should be setup for the one which you service provider as given either double or triple Rings>
And the go to tools and run fax test and check what has failed

Aug 28, 2008 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Fax will not send or receive


Hi
You need to contact comcast for this issue and get a seperate phone line to which u need to plug in the allinone. This issue may exist most of the Comcast customers.
thx

Jul 09, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Can't receive or send faxes


Are you pressing the speaker/hook/manual dial switch (not sure of its label)?

 

Make sure phone line from wall is connected to fax's line socket not the ext. one

 

Is it in Fax mode? Can you copy OK?

Oct 19, 2007 | HP OfficeJet 6110 All-In-One InkJet...

5 Answers

Cannot figure how to set up Canon MP830 All in One Fax machine with remote answering machine


Cannot figure how to hook up Canon MP830 all in one fax with remote answering machine. I can plug in phone line to send faxes fine but when hooked up in same hole and the phone rings it goes immediately to fax and can't receive phone calls. Maybe i have phone line hooked up in wrong place on my machine. The answering machine is in our master bedroom on the other side of the house. With my last a canon also i had it hooked up to go to fax after a certain amount of rings and it worked fine. That machine got fried by lightening and i replaced it with this machine. If anyone knows what i am doing wrong i really need this fax hooked up all the time for my business.

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