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Tape mechanism problems can be quite complicated but theycan usually be repaired fairly inexpensively. However, it's not a user serviceable problem and will need to be diagnosed by a qualified service technician.
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Sounds like a problem with the ejection system. Try PhotoTech Repair Service, in NYC. They are factory
authorized for most repairs, and are able to do warranty service in house. You
can ship them your unit and, they are usually faster than the manufacturer, and
cheaper! Plus if you join their facebook fan page they give you a 10% discount.
Here in the link to the facebook page, it has all the info
There should be a manual eject button. You know like on CD-ROM's there was a small whole for a paperclip to fit into, there should be one on that camera. This will eject manual, and becareful the tape might be caught on the head.
The way I can get a tape unjammed on my Sony camera is to remove the
battery, plug the camera into the AC charger that is plugged into the
wall outlet. Then power the camera on, wait a few seconds. Then unplug
the charger from the outlet, wait a few more seconds (camera still in
"on" position) and then plug it back in. I have used this method at
least 3 times to get the camera to release the tape and finally eject. However, the tape is usually pulled or stretched and I use a small flat head screwdriver to wind the tape back in, but expect that portion of the video to be ruined.
There is a fix for this which was posted for either the ZR 200 or 400. They call it the "Fonzie" fix. Just hit the camcorder with your fist on the side where the tape goes in (with the door closed). Hit it lightly once, try inserting the tape. Repeat this process with increasing force each time until this works.
Surprisingly, this worked for me. Obviously, there must be something loose for this type of solution to work. I actually had it working once, then it acted up again. I tried the same solution and it's working again. No problems for several days now.
I found a temporary solution for this problem. When the tray with the cassette tape comes out remove the battery so that the tray will not go inside again. Now on top of the tray it will be written as "PRESS" just adjucent to it you can see a spring connected to the tray just press the string down wards and the tray opens and you can replace the battery. Hope this can help.