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My Dell Dimension 2400 does not recognize plug & play for my HP OfficeJet Pro L7650 all-in-one. If I add the all-in-one manually, the computer says it's offline. I've uninstalled & reinstalled the printer software, tried it in all the USB ports, checked power connections, etc. I also did an online live chat with HP & they determined it was a computer issue regarding the USB connection & to contact Dell Support...which is a misnomer, as it's the most user unfriendly website I've ever dealt with! Hope you can help.

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My solution was very simple...I just threw my computer out the window! Seriously, the problem has not been resolved...it seems that several types of Dell computers (in my case, the Dimension) have a problem with HP all-in-ones with regard to the USB 2.0 having enough power to recognize the plug and play option when installing the HP product. Dell's only solution (that I could find) is to operate the HP product thru a USB hub...so I guess I'll try that first and, if it still doesn't work, I'll probably just upgrade to a newer non-Dell Dimension computer.

Posted on Jul 16, 2008

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