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Palm backups are located in the following directory: C:\Program Files\Palm\username>\ED\Backup\
When you HotSync a PDA
that has undergone a hard reset, HotSync will compare the two devices. When it
sees that the PDA is empty, it will attempt to reload any backup that exists on
the PC. Once this data is reloaded, the PDA will ask to do a soft reset. This is
simply a restart of the device and doesn't affect any of the newly installed
data. This returns the PDA to working order, with all the data and programs
functioning as they were before.
There is a way to convert the Palm .dba file that comes from exporting to CSV or vcard format. There is a google help forum that discusses this for the G1, but it is the place that has the link to the converter.
You need to Perform a Hard Reset on the Handheld;
1 Press and hold the Power Button
2 While Holding the power button you need to use the stylus and press and release the reset button on the back of the palm
3 Wait until you see the Palm Logo to release the power button
4 When you see the "Erase all Data" then hit the up on the 5 way button to finish the reset, this will Erase all Data and the Username..
HI, Yes if you go to palm.com you will find a section for support. You can download everything you need there to get your PDA up and running. Once you have the software installed on your computer you will want to go in and enter all your information like names and addresses in your contact section. Once you have that all done you connect the PDA to the computer by using the usb cord and then hit HotSync. You can go back later and update any of your infomation right in the PDA itself. Best wishes. Let me know if you need any other help with this.
You need to perform full reset which will erase all personal data and set everything to factory default. You need to press reset and power button to perform full reset.It will give you confirmation once you choose yes it will perform hard reset
If issue persist you may disconnect and reconnect to internal battery