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Try the procedure below. Its a hardware error on the device
Press and hold online + escape, then power on. Use up and down arrow keys to select SP2 Press Enter Use up and down arror to locate SP5 Press Enter Use up and down arrow keys to select 810 Press Enter Confirm the selection Power off and on. The error code is now cleared.
To reset error, enter SP mode by pressing: Clear (yellow) button, 1 0 7, and press and hold the Stop (orange) button for 3 seconds then switch off and on the copier.
If the error is still there, please check the following in the fuser unit;
Check and clean or replace the possible defective thermistors or out of position.
Hello sir; This error code is indicate video process error, may be can be reset, the procedure as follow;
press "clear mode", "107", then press and hold down "clear/stop" key for about 3 sec., until SP menu display, touch "copier sp" on screen, enter 581002 then press 1, then turn power off and back on. see what's happen. good luck !
I do not recognize either of these codes (187 or 387) as part of the Aficio 2015 error list.
If the code is displayed on the screen, physically TURN OFF the copier with the main switch (red switch), wait 10 seconds and turn it back on. If it's an erroneous error, this should reset the error code. NOTE: THE ERROR CODE MUST BE DISPLAYED FOR THIS TO WORK.
try to rest the code by hitting the Yellow clear botton, then the numbers 1-0-7 then press and hold the red clear/stop botton for three seconds. The screen will change and then turn the copier off. this should reset the code.. That is if there was a power problem. Try it and see what Happens..