Question about GE GSS25JFM Side by Side Refrigerator

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My freezer is not cooling anything, ice cream is now soup...

The freezer is not working at all...I opened it up and everything is unfrozen (meat, ice cream) and there is a big puddle at the bottom. Not sure if I should call someone to look at it...or if there is anything I can do in the mean time? It seems as if I hear the fan inside working..and then I checked again and nothing was happening. Thanks!

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  • adancy101 Jul 23, 2008

    Same problem here: Fan is working and blowing out cool air but not cool enough and at the bottom of fridge I feel cool air coming out underneath the fridge? usually it is warm. Whats going on?

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Make sure that the flap where the ice comes out is shut, or that the seal is sealing correctly.

Posted on Sep 28, 2008

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1 Answer

My ice cream is melting and things have started to thaw


Turn the t'stat up to 9. You want to save the meat and ice cream. It sounds like you may be losing freon. Get it looked at soon so you won't come home and find meat soft and ice milk.

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Our sub zero seems to defrost in cycles. Not sure why ice cream melts in there while other meats remain frozen. Is this an expensive problem?


Hi,
The defrost may be lasting too long....and ice cream is always the first thing to melt... you need at least 10 F to keep ice cream hard...
Check out these tips...they can help you figure out whats going wrong with your refrigerator and why it is not cooling

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Ice Cream won't stay frozen it get's all soft and gross. Main things in the freezer stay frozen.


This is an easy one!!
Ice cream needs to be around -5 degrees to +5 degrees to stay frozen (or hard) if the freezer is at like 15 degrees the ice cream will be soft but the rest of the things like meat and ice cubes will be rock solid because anything lower than 32 degrees is freezing for those things.So you might wanna check to see if the fan motor is working and also make sure the condensor coil is free of debris.

Sep 20, 2009 | Refrigerators

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Has just one termostat on bottom, freezer won't keep ice cream frozen, although it does keep meat and ice froze


OK send me the model number as found in photo below. You may have a circulation problem that I will be able to look over closer when I have model number. Sea Breeze
http://servicepartstec.blogspot.com/

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Some items in freezer are not frozen: bread, cool whip, etc. Meat and veggies ARE frozen. any idea?


This is normal for these particular items. They don't "seem" to be frozen but they are fine. If everything else is frozen that should be, like, ice cream, ice cubes, frozen vegetables, then you don't have a problem. Do make sure your freezer is not building up ice anywhere and that the door is completely shut when you close it.

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Sounds like a defrost problem. Check to see if there is any frost buildup in the back wall of the freezer. If so, it is not defrosting as it should.
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  3. bad thermo switch in freezer
If you don’t know what these are then unplug the machine and let the ice melt in the freezer overnight with the door open. Then try it the next day, if is cooling fine then you need to have a service person replace one of the above items. If it still has a problem then it might be the compressor and you should probably replace the machine.

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between the door and freezer is very hot, and the refrigerator is not that cold and the freezing is freezing but not that well, ice cream is soft but meat freeze and ice is not melting. Also behind the fridge at the bottom is very hot.

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Try lowering the temperature of your freezer a few degrees. I had the same problem and this solved it.

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If the evaporator coils behind the back panel of the freezer are icing up because of auto defrost failure that will stop the circulation of cold air and eventually affect the freezer too.

check defrost timer, defrost heater, defrost thermostat
check here
In most of the new units they now have the adaptive defrost control. It senses when to defrost based on how many times and for how long the door is opened. It's more energy efficient but there does seem to be lots of problems with the board.


Jan 25, 2008 | Refrigerators

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