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I renewed symantec anit-virus on5/2/08 then symantec anti-virus automatically renewed on 5/23/08. HELP!! I don't need two subscriptions. I want a refund for one of them. Thank you Geraldine AHUGHES

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Go to Symantec.com and under your account settings remove the option to automatically renew your subscriptions.

Posted on Jul 15, 2008

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Help yahoo com


contact symantec to get it sorted out
https://support.norton.com/sp/en/aa/norton-billing/current/contact?entsrc=redirect_pubweb or

Turn off Norton Automatic Renewal service This document provides you the steps to turn off or cancel the Norton Automatic Renewal service for your product to prevent future automatic billing and renewal. You may need to follow these steps if you have got a new Norton product and need to cancel the service on a previous product which you no longer use.
If you cancel the Automatic Renewal service on your current product, you must manually renew your subscription before it expires or risk losing your Norton Protection. If you have already been charged and want a refund, read Requesting a Norton Automatic Renewal refund.
Turn off Norton Automatic Renewal service
  1. Go to Norton Management to cancel the Norton Automatic Renewal service.
  2. Click Sign In.
  3. Sign in to Norton with your email address and password.
  4. Under Automatic Renewal, next to the Norton product for which you want to cancel Automatic Renewal, click Off.

https://support.norton.com/sp/en/aa/norton-billing/current/solutions/kb20090818144126EN_EndUserProfile_en_us?entsrc=redirect_pubweb

contact symantec
https://support.norton.com/sp/en/aa/norton-billing/current/contact?entsrc=redirect_pubweb

Aug 29, 2014 | Symantec Norton AntiVirus 2008: Windows

1 Answer

I want to cancel my norton


When you sign up for Norton, Symantec puts you in their 'Automatic Renewal service', every year they'll bill you to use their anti-virus product.

You should call customer support @ 1-800-745-6034 and ask for a refund if you no longer want to use the product.

If you want to continue using the product, but just disable the auto-renewal service:

1. Sign into you Norton Account :
https://account.norton.com/amsweb/default.do
2. Click Automatic Renewal
3. Click Off
4. You'll get a prompt, then click Confirm 'Turn Off''

Jan 06, 2013 | Computers & Internet

1 Answer

My norton demand key before subcribtion


Use "Add/Remove Programs" to uninstall it, and then get FREE anti-virus software:
http://www.Microsoft.com/security_essentials
to replace the $$$$ that you are annually paying for your Norton subscription.

Remember to "cancel" your Norton subscription, so that they don't automatically charge your credit-card upon your renewal date.

Aug 02, 2011 | HP Computers & Internet

1 Answer

I do have an automatically renewable subscription to Norton.This was confirmed in a letter to me, as of June 12, 2011. In spite of this, I find my Norton services have disappeared without any notice !!! ....


If the software for Norton Symantec has disappeared, then you need to go to their website on the itnernet and reinstall it. If the software is still on your pc, but Norton anti virus isn't working - then thats a different issue.

You said you have a letter from Norton about your services right? Is it an email? If so, find the website address on the email and go to it. Then click on help and contact Nortons customer service department to tell them that you are a subscriber and your services have disappeared. They will have you verify your account info or your subscription from that letter, and then they will send you a link via email or provide you with the web address of a website to go to and download the software and activate your subscription to turn the services back on.

Jul 14, 2011 | Symantec Norton Internet Security 2009

1 Answer

I paid for it and have a product key. Norton says it is invalid.


If you have been charged for a Norton Automatic Renewal and your Norton product shows expired :
When Norton Automatic Renewal service extends the subscription to your Norton product, it is intended to automatically synchronize your subscription to the updated expiration date. Sometimes, due to connectivity issues, your Norton product may not be able to properly synchronize your new subscription. To resolve this issue, we recommend that you synchronize your computer with the Norton servers.
If you have a Norton 2009 product:
To fix the subscription status
1. Start your Norton product.
2. At the top right corner of the window, click Help & Support > Subscription Status.
3. Click Finish.

If your Product Key that you have typed is incorrect. Please follow these instructions to enter the correct Product Key.
If you are reinstalling Norton 2009, log on to your Norton Account to access your Product Key.
1. Log on to your Norton Account by going to the following Web page:
http://www.MyNortonAccount.com
2. Type your email address and password. 3. Click Sign In. 4. Under Registered Products, select your Norton product. 5. Write down the Product Key.
Type your product key again, exactly as it appears on the back of the CD envelope, or in the confirmation email from Symantec for your download purchase.


I hope this is helpful.

Mar 21, 2010 | Symantec Norton Internet Security 2009

1 Answer

I keep getting a message saying my account and protection has expired


Hi,
It means that you have to renew your subscription to Norton anti virus.
Otherwise, if you don't want to pay, uninstall norton completely and then install AVG anti virus which has a free version.

Mar 03, 2010 | Symantec Norton Internet Security 2009

1 Answer

I am wanting to cancel my subscription to Norton Anti-virus - Product Serial No. DWJR9XGDDC7Y - Order No. VAB42500386. Charged to my credit card on Jan. 6/10 in amount of $47.24 USD. My name is Judy...


Wooooppppssss!!! You should not post your original Serial no. and Name and such things on internet.

Canceling your subscription would be of no use. You have already been charged.

BUT make sure that it is not Automatically renewed next year by canceling that service.

Please see the following pages that might be of some help...

http://www.symantec.com/norton/support/dtree.jsp?id=contact&selected_nav=8&pvid=

http://www.symantec.com/norton/support/dtree.jsp?id=subscriptions&selected_nav=2

http://www.symantec.com/norton/support/dtree.jsp?id=auto_renewal&selected_nav=8&cspvid=cs

Feb 03, 2010 | Symantec Norton Antivirus 2010 Full...

1 Answer

Renew my Virus guard before expires the exist


You did not answer my problem properlySo anyway I installed my new virus guard and lost my past subscription. Now I have one year subscription. When you replied me at the first time I was so happy and wanted to make you clear about my proble. I tried several times to reply you. Whenever I start another one poped up wanted me to pay for a solloution. I was fed up. That is how I solved my problen. Thank you

May 04, 2009 | Symantec Norton AntiVirus 2008: Windows

1 Answer

Bought the anti-virus program, but it isn't installed


there should be a product key in the package you bought.. no don't post it here... enter that key when you install the program.. that should renew your subscription

Mar 06, 2009 | Symantec Norton AntiVirus 2009 - 3 User...

1 Answer

Attempt to renew norton anti-virus subscription fails. need simple way to accomplish this. P L E A S E.


Symantec definitely has had problems with their subscription system in the past. Chat with their tech support for the quickest resolution.

Oct 31, 2008 | Computers & Internet

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