When we moved we lost one of the plastic pieces that allows the siderail to move up and down. we called pottery barn and they will do NOTHING to help. it is for the dana crib and we are desperate to solve this issue since our 11 month old is in a pack and play now! please help!
I 100% agree that Pottery Barn Kids is terrible. Williams Sonoma (parent company) used to have top notch customer service and now it seems to be among the worst.
We had the exact same experience and got stonewalled by PBK.
Solution - Call the manufacturer. In the case of our crib (a 6 year old Dana model), it is made by Simmons Juvenile. It should say on your crib exactly who the manufacturer is and should also have the model number. Look for the stickers towards the bottom on the inside. Their website is http://www.simmonskids.com/consumer_service.cfm. They answered the phone immediately, and could not have been more helpful. Charged me $14 for parts that I needed.
I don't know that I will ever buy a product from PB again, but I certainly would from Simmons.
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Re: plastic piece for sliding side rail
If anyone has any problems that are potential safety issues, please report them to the CPSC. this can be done over the phone using their 800 number or online at www.cpsc.gov. Broken plastic parts can result in the side of the crib detaching, which can lead to an entrapment and kill a child. So please report these types of failures! It is the only way they know about problems with these cribs, because I bet the Pottery Barn isn't telling them.
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Baby beds are tricky, assemble the 2 sides to the stationary rail first. then the springs, then do the sliding rail last then lay mattress on there. if ya ever move it Note: if you ever move it leave the sliding side be and fold the ends inward after removing the stationary side and springs. -pop
Sorry that I dont have pictures...but if you take the piece in the middle and move it all the way down into the black section up against the left side. Then take the piece on the right and move it into the black section against the right side. Then take the piece that you moved to the left in the black section and move it to where the piece on the right side started and then the right side piece should also be moved directly under that first piece. This will allow the large piece to slide down into the black section. From there it should be fairly easy to finish.
I discovered printed instructions. Each siderail is composed of a slider tube plus one inner tube at each end. If you slide the slider all the way to one end the slider moves all the way off one of the end pieces, permitting the cot to fold in the midde and become half as long and then be rolled up around four lengths of tube. Fits in the carrier this way.
Looking at the front of the printer, you will need to remove white panel in the RIGHT side. (Pull outward on the bottom of the panen and it should easily come off without damaging it.) This will reveal the small gears that are attached to the printer and the lid.
There is a small plastic piece sticking thru the side of the printer and is moved by the gears. When the printer lid is open, the plastic piece is allowed to move down towards the bottom of the printer. When the lid is closed, the plastic piece moves towards the top of the printer.
In the printer I just fixed, the plastic gear was partially broken and the part that should contact this plastic piece was missing.
1. Use tape an tape the plastic piece to the top of the hole so it will always register the lid as being closed
2. Keep the side panel off and, when you close the lid, make sure the plastic piece is lifted and held in place by what remains of the gear.
This fix just saved my customer from having to discard over 10 ink jet cartridges - easily several hundred dollars.
While this fix is not supported by HP, it will allow you to continue to use the printer.
Products America can not provide parts for the Sorelle cribs however they should be able to provide you with contact information for the company. You can call 800-205-9642 or 800-772-1041 and speak with a customer service rep who would be more than happy to assist you in contacting the company.
On the bottom of the front rail that drops (the drop rail), there are two plastic tension pieces (one at either end) that engage the two fixed, bottom rail slider hardware (the long, narrow pieces screwed top-and-bottom into the lower, inside portion of the tall, upright crib ends). These tension pieces are spring loaded, and the outer edge of each one rides along the outside (i.e., the parent's side) of the two bottom metal rail guides. Their purpose is to supply outward pressure against the lower part of the drop rail - that's what you push against when you press your lower leg upon the bottom of the drop side of the crib to lower it. They insure that when up, the drop side locks safely into place. I suspect these tension pieces are your problem. It sounds like they are improperly installed. Good luck.