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There are two ways to overcome this uneven drip of coffee into the cup.
1- Make sure the machine is placed on a level counter top. The coffee drips as a gravity flow. Machine placed on a tilted surface will allow coffee flow more on the tilted side.
2- It appears the coffee faucet outlet has not been cleaned/flushed with any coffee cleaners or descaling solution. Clean the coffee outlet as following:
* Prepare two or four cups of Baking soda solution.Fill the Baking soda in water tank and make few espresso, using the preground cycle.
** Then use two to 4 cups of descaling solution and repeat the process making several espresso.
Take out the used kcup and GENTLY explore the holder fitting. There should be a sharp point in the bottom that punctures the bottom of the kcup to allow the brew to flow out the spigot and into your cup. There also needs to be a sharp point on the top to punch a vent hole for the water to enter. It they aren't both open, coffee and grounds will spray everywhere. Take it apart and clean thoroughly as well.
When setting up a new machine, it requires 2 full decanters of water to be poured into the machine. After you have done this, then you plug the machine in and turn on the vacation switch on the side of the machine. After 15 min, then you will pour in 4-10 cups of water and it will force out the hot water from the tank in the back and brew the coffee. If this doesn't correct the problem, then please call customer service with the model and date code.
Hello, After many years in the coffee game there are only 3 possible reasons for this, either the water is not heating, this would cause the water to not extract the coffee from the grounds. Or your filter is folding over and the water is running down past the filter....Lastly and the most probable is the spay head is blocked and the water is coming out the over flow if there is one, which is then bypassing the filter. Things to check would be heat, spray head and filter. Hope this helps...Mike
Since it is "brand new out of the box" check for plastic burs (pieces of plastic improperly hanging around openings along flow of water) throughout unit, and use more coffee than recommended for your taste of what a good cup of coffee should taste like, since that varies from individual to individual. If you are using packets, try using TWO. Experiment, Experiment...........
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