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Hey there, I was trying to

Hey there, I was trying to install my Brother DCP-560CN on my Windows XP system and got the error after reboot: "Failed to start the ControlCenter. The required registry information is missing. Please re-install the Multi-Function Suite. (CC3-001-00001907)" Now the printing and copying are working fine, but scanning is not. I tried the installation on a Vista system and all the functions work well. Hoping to get some advice, Cheers!

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  • zxcus9 Aug 26, 2008

    I get the same Error Message but on my new Windows Vista pc when I tried installing my Brother MFC-665CW printer, scanner, fax machine and the Brother web site is not clear as to what to do. I cannot uninstall the printer driver either. Thanks!!

  • lilly332 Oct 03, 2008

    Hey there, I was trying to install my Brother DCP-560CN on my Windows XP system and got the error after reboot: "Failed to start the ControlCenter. The required registry information is missing. Please re-install the Multi-Function Suite. (CC3-001-00001907)"

  • Anonymous Feb 19, 2009

    I'm running Windows 7 and using compatibility mode I can install it with a few hiccups. But the CCC3 and ink monitoring don;t work at all, giving the same error message.

  • eliteoz Mar 05, 2009

    Installation appears to work fine on Windows XP but on re-boot the error 'Failed to start ControlCentre3 - re-install software, with the error No CC3-001-00001907 comes up. Re-installation does not fix it. Snoozing Virus software has no affect. The Brother Model is MFC-685CW


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I guess I found a solution for the problem.
I also got this error message after installing ControlCenter3. Failed to start ControlCentre3 - re-install software, with the error No CC3-001-00001907. The numbers at the end can change, but that's not important.
I have two laptops running vista. I got this error with the 1st laptop. Then I tried it with the second laptop, it worked fine. That made me think: On the first laptop I had tried to install the ControlCenter3 from the CD, but it turned out that the CD did not support Vista. Then I got the vista driver/ControlCenter3 package from the Brother website. This is the one that did not work on laptop one. What I then guessed was, that I had some ugly remains from the installation of the old driver (not for vista). I started cleaning the registry. First of all I run the driver uninstall program from Brother (free from their website) then I cleaned the registry with CCleaner (freeware). Still that was not enough. I started the regedit program and started searching for the term Brother. It was still there in about 10 or more places. I deleted all records that were connected with my brother printer (a DCP-130C). Then I run CCleaner once more. Then I installed the vista driver package (from brother website). Restarted and voila: it worked. ControlCenter3 workes fine now. I started the ControlCenter3 update (also on brother website) and finally with the scanner utility put the scanner resolution limit up higher. That's it.
Before working with the registry make a backup, please.
This procedure should also work for other brother printers using the controlcenter3. It should also work for other systems than vista.
Cheers, hope this was helpful.

Posted on Jun 11, 2010

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Posted on Apr 22, 2009

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SOURCE: Using Windows 7, Trying to

After doing a bit of reading, it seems the Brother MFC-240C model is discontinued. I didn't see any support for windows 7, so what we can try is changing the compatibility.

1) Uninstal the suite/drivers, then restart your computer.
2) Reinstall the suite/drivers and restart your computer once again.
3)Look for BrCtrCen.exe in the directory of where ever the suite is installed.
Should be either
C:\Program Files (x86)\Brother\ControlCenter3\BrCtrCen.exe (for 65 bit windows)
C:\Program Files\Brother\ControlCenter3\BrCtrCen.exe (For 32 bit windows)
4) Right click BrCtrCen.exe, go to compatibility options and set the compatibility to vista.

Information source:

Posted on Mar 28, 2011

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