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This sounds as though it is a software problem.
You will need to do a master reset if you can, if not then you need to do a software update if this doesn't work.
If you cannot do this yourself you will need to take it to a nokia service centre for them to do it for you or speak to nokia directly.
*#7780# (*#rst0*) - This will soft reset your phone. It is different from *#7370# because all data, like contacts, calendar and notes, are not removed. It will only reset the phone settings, such as profiles, themes and shortcuts. The default lock code is 12345.(Read Method 3) or try this(But it will fully format your phone) Method 1: Three Finger Reset for Nokia Phone 1. Switch off your Phone. 2. Hold down the following three keys, Green (call answer button) * (Star) Key, and Number '3' key. 3. While holding The Three buttons, press the power button for switch on the phone. 4. Wait for the message 'Formatting' to the screen On Your Mobile and release all keys when you see that message.
Method 2: Hard Format of Nokia Mobile Phone 1. Switch off your Phone 2. Now Press following key-*#7370# 3. Enter Default lock code is 12345. 4. While holding All of the buttons, press the power button for switch on the phone. 5. Wait for the message 'Formatting' to the screen On Your Mobile and release all keys when you see that message.
Method 3: Soft Reset of Nokia Mobile Phone 1. Switch off your Nokia phone 2. Now Press following key sequence *#7780# 3. Enter Default lock code is 12345. 4. While holding All of the buttons, press the power button for switch on the phone. 5. Wait for the message 'Formatting' to the screen On Your Mobile and release all keys when you see that message.
Please Note: The formatting method will erase all of your Phone data. Please take a backup before you Format.
Take your SIM card out. Make sure your phone battery is fully charged. Press* 3 sendat the same time and turn the phone on. Keep them pressed until the reset screen appears.
Give it time to reset.
Yes! I know. You need someone to press the ON button.
a lot tobe done in that problem of your... but i can give you one of the best... place yur unit in table so you can be cmfortable...the press all the keys in same time these keys are key *,key3,the call,and power on switch... much better if you had buddy beside you..to hold the unit... press them in same time or together, dont release it until you dont see a word formatting... wait until it finsih and the unit will be restarted by itself... enjoy