Whilst updating Windows XP & Norton Anti-virus a week ago,& not restarting the computer when directed, as a consequence the computer now keeps shutting down & now won't restart at all?
Is the soution to remove internal battery inside the mother board? If yes, where is this battery located?
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There are two ways to restore this machine to factory settings;
First is thru the Recovdery partition in the hard disk itself:
Close any windows currently open and click the Inspiron's "Start" button. Select "Shut Down" and choose the "Restart" option.
Tap "F8" when the Dell image appears on the screen. Continue tapping the key until the advanced boot menu loads.
Scroll down to "Repair Your
Computer" and press "Enter" to access the DataSafe local backup screen.
Click "Next." Select "Dell Factory Image Recovery and DataSafe options."
Click the "Restore without
preserving new or changed files" radio button and click "Next." Click
"Next" three more times and click "Restart" to restore the disk drive to
its original condition. Follow the on-screen prompts to set your
operating system settings.
If the hdd was already repartitioned or corrupted, the second option should work:
Insert the Dell recovery disk in
your Inspiron's optical drive and close the "AutoPlay" window when it
appears. Shut down any other open programs. Click "Start" and select
Tap "F2" as soon as the Dell
image appears on the laptop's screen. Scroll to the "CD-ROM" option and
press "Enter." Tap any key when you see the "Press any key to boot"
Press "Enter" when the setup screen appears. Press "F8" and highlight the Dell's hard drive partition. Press "Enter."
Follow the instructions on the
screen to choose the Inspiron's operating system options. Click "Finish"
and remove the recovery disk from the optical drive. Click "Start" and
If you cannot remove it via Windows Add and Remove Programs tool, Norton provides a free removal tool at their website:
I had the same problem with a dell m1330. Dell did not provide the xp drivers. I used various programs to identify hardware and then try to hunt them down on the internet. I finally gave up and bought driver scanner from uniblue for $30. Solved all my problems. It also sounds like your chipset driver maybe the wrong one. Also you can download "PCWizard" it will tell you the details you need to know to find the correct drivers.
i hope you got norton off your system before putting AVG free on. Virus programs try to fight off other virus programs by postiong false virus claims to erase the other program. eventually they will kill your hard drive. You need a product key for a good virus protectant. Norton or CA offer good, reliable protection for your dollar. What i would do, is back up any really important stuff you have there, format your hard drive and install Vista again if you have the disc and then re-install it to permanetly delete viruses. Also your system maybe slow because VIsta needs at least a dual core processor and 2 GB RAM to work like a XP machine
you should download and install the software for your computer model that controls the functions like increasing & decreasing screen brightness, switch between screens etc. Try reinstallimg the OS using the recovery CD ROM that came with your computer
Assuming you are using windows xp.
1. Boot up into windows safe mode by pressing the "F8" key during boot process.
2. Choose "Safe Mode without networking" on the menu and after entering your desktop a pop-up will appear telling you that you are using windows safe mode, just press "OK" then uninstall Norton Anti-Virus.
3. Shut-down and/or reboot computer.
Another alternative would be to boot into safe mode and perform a system restore. If you choose to do this, you still need to uninstall Norton Anti-Virus because a system restore will only fix just system files not programs that were installed. In other words, you will have a partial installation of Norton Anti-Virus in your computer.
As to why this happened, could be a compatability issue with the use of Norton and some other program. Good luck.