Whilst updating Windows XP & Norton Anti-virus a week ago,& not restarting the computer when directed, as a consequence the computer now keeps shutting down & now won't restart at all?
Is the soution to remove internal battery inside the mother board? If yes, where is this battery located?
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There are two ways to restore this machine to factory settings;
First is thru the Recovdery partition in the hard disk itself:
Close any windows currently open and click the Inspiron's "Start" button. Select "Shut Down" and choose the "Restart" option.
Tap "F8" when the Dell image appears on the screen. Continue tapping the key until the advanced boot menu loads.
Scroll down to "Repair Your
Computer" and press "Enter" to access the DataSafe local backup screen.
Click "Next." Select "Dell Factory Image Recovery and DataSafe options."
Click the "Restore without
preserving new or changed files" radio button and click "Next." Click
"Next" three more times and click "Restart" to restore the disk drive to
its original condition. Follow the on-screen prompts to set your
operating system settings.
If the hdd was already repartitioned or corrupted, the second option should work:
Insert the Dell recovery disk in
your Inspiron's optical drive and close the "AutoPlay" window when it
appears. Shut down any other open programs. Click "Start" and select
Tap "F2" as soon as the Dell
image appears on the laptop's screen. Scroll to the "CD-ROM" option and
press "Enter." Tap any key when you see the "Press any key to boot"
Press "Enter" when the setup screen appears. Press "F8" and highlight the Dell's hard drive partition. Press "Enter."
Follow the instructions on the
screen to choose the Inspiron's operating system options. Click "Finish"
and remove the recovery disk from the optical drive. Click "Start" and
your PC got a Dangerous Virus. the Virus Shuts down or resets The PC in order to spread (in whole of the PC) more. so download and install a new anti virus.(Like Nod32 or Norton etc) then update it and run a full scan.
Hi glamredhel, Norton has removed the virus or Trojan & if you have windows system restore turned on the virus or Trojan will return once the system has re-booted. Open windows device manager & shut off system restore. Re-boot your system & re-scan your system with Norton. In your case Norton did not give you instructions on how to remove the virus. (Norton did that for you). Once completed check windows update service for a possible update for your LAN. Asus does not have a separate LAN driver listed on Asus web site. The LAN driver is part of the chipset drivers. Remove your modem from the system & any software you installed with it. (If any). Restart your system. (If the system seems fine-good. Shut down the system & re-install your modem & any software. When completed do another windows restart. See if the modem functions (If your modem is either a cable or DSL reset it. Shut down the system. Located on the back of the cable modem or DSL modem you will find a tiny re-set button. Unplug the power cord from the modem. Take a pen & press the reset button for 10 seconds. Re-connect the power cord & boot the system. Check for internet connection. The above are just a few item you should try. Good luck glamredhel! Post your findings. Mike
Sounds like it could be a virus. Or, a heat buildup problem - are all fans inside machine working? Is the fan inside the power supply operating? Was there any work done inside the computer recently? If the hdw is all ok, go out and buy yourself a copy of Norton Internet Security 2009 - 1 user lic - $49.99 @ Staples. Do *not* buy any earlier vers. of this software! Install, update it, run computer computer scan - probably will find/remove some/many viruses.
If this helps, please take the time to rate my response to you. Thanks and good luck.