Question about Creative Labs ZEN Vision:M Digital Media Player
I own a 30GB Zen Vision: M mp3 player, and have had it for more than a year. One day, my Zen froze because I think I was turning it on, and it takes a minute to get loaded and turned on, but then decided to turn it off, while it was still trying to load and turn on to operate, so maybe it just malfunctioned because of that. I reset it after that, and discovered pretty much all my music had been erased. I tried to restart again, and now my zen has been stuck in recovery mode since. I've done all the options it has: Clean Up, Format All, Reload Firmware, ...everything. My zen won't respond to any it's music programs on my computer, except to show that a new device has been detected on my computer (because the zen is plugged in)--I was trying to do a little online research on how to fix it, but I read somewhere that you shouldn't chose the "Reload Firmware" option unless it is plugged into the computer, and you've downloaded the "Recovery Tool" or whatever off Creative Labs website. Unfornutely, I did not know that until after I tried everything. When I turn on my Zen, I can hear it start up, but then stops buzzing once the screen pops up and says, "Firmware problem" and goes into recovery mode. Is there ANY way to fix my Zen? Or is it a goner? Is there anywhere I can take it to be fixed? I'm out of the manufacturer's warranty now, and store I originally bought it from is out of business and I bought an extra plan with them, but since they aren't there anymore, they wouldn't replace it, and instead opted to refund my for my purchase. I would really appreciate some help.
I had the same problem as your and it stopped working yesterday. After search for helps and now it is working again after I reloaded the firmware. But unfortunately everything is gone. You have to reload your musics again. You can try this out: 1) go to creative labs website to download the "Recovery Tool". 2) at Recovery Mode of your zen there are options: Clean Up, Format All, Reload Firmware, and Reboot. Try out Clean Up first if it still not working then try to Format All. After that try the Reload Firmware. After you done the Reload Firmware. 3) Shut down your Zen and try to connect it to your computer. Now your Zen will automaticlly power On and computer will recognize it as a drive. 4) Open the Recovery Tool you have downloaded at creative labs website. This tool will detect your Zen and follow it's instructions: It works with my windows Vista. Well, it works for me, I think it will work for your too. Good Luck!
May God bless.
Posted on Jul 17, 2008
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Posted on Jan 02, 2017
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