Question about Maytag Neptune MAH5500B Front Load Washer

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The tub that holds the clothes does not spin. The water goes in and it takethe soap and softner but will not spin. The timer works and it seems to go through the cycles and fillls and emptys but the tub will not spin. Is there a belt or something that could have broken?

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I've only seen one of these belts break in my 7 years of fixing Neptune's. I have replaced dozens of motor/ motor control board kits. Maytag upgraded the washer motors about 5 years ago, if yours is older it's probably got the older style motor. If that's the case you need to verify that the motor control board is getting power from the main control board, if it is, then you need to replace both the motor and motor control board (it comes as a kit). If it isn't you need to put 120 volts to the motor control board and see if the motor spins at 50 rpm (normal agitate speed), if it does, you just need the main control board, if it still doesn't run you need the main board and the motor/ motor control kit. If it has the newer motor, you would also need to test and replace the motor and/ or the motor control board separetly.

Posted on Jul 18, 2008

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Posted on Jan 02, 2017

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Clothes stink


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You can use Affresh to clean your front loader. Deposits of soap and other such things can be stuck around the inside tub of your washer. Try this product, it works great on all front loaders. Use very hot water with the Affresh pellet with no clothes and run the machine through a cycle. Also helps with any stagnant water smells. Put the Affresh pellet inside the machine, not in the soap dispenser.

You can give me a ‘very helpful’ rating for the free help, can't you. Thanks.

May 13, 2010 | Whirlpool Duet GHW9150P Front Load Washer

2 Answers

Drain doesn't seem to work. If there is water in the machine when you start it up, it just sits there humming slightly. If you drain all the water it starts refilling- but still pump won't drain...


Hello. If your washer spins but doesn't pump the water out, the drain line is probably clogged. In many washers, a small sock or other piece of clothing can get between the clothes tub and the outer tub that holds the water. If the clothing gets between the tubs, it may then get into the drain hose that's attached to the pump--or even into the pump itself. If it's in the pump, you need to remove the hoses from the pump and pull the item out. To remove the sock from the outer tub port, open the washer's main access panel and remove the large-diameter rubber hose that connects the pump to the bottom of the outer tub. Then, using needle-nose pliers, try to grab and remove the clothing through the port. Sometimes you can't remove the stuck clothing from below. Then you have to remove the agitator, top of the outer drum shield, and inner clothes tub. If the drain line isn't plugged, the problem may be with your pump. Even if the pump appears to be turning, the internal impeller may be broken. If so, you need to replace the pump.

Apr 11, 2010 | Washing Machines

1 Answer

Have residue on most to all clothes. i thought it was a water softner problem but that is now fixed. any ideas?


Residue is almost always soap related.
1: Soap goes in the washer first, then clothes. The other way around leaves soap on clothes.
2: switch to concentrated liquid soap. This blends better with cold water.
3: Dry soap has cardboard fillers. Cheaper soap has more fillers. Try a better soap brand.
4: The washer may have build up inside and may need to be cleaned out. (not likely as this clears up real fast)

Apr 03, 2010 | Washing Machines

1 Answer

Soap-not residue-still on clothes


Wow that's a strange one.
Are you pouring the soap into the tub onto the clothes or using a soap dispenser? If using a dispenser, it may be malfunctioning, try pouring soap directly into the tub under the waterfall while it is filling.
When the machine is agitating are the clothes on top being drawn under the water? Usually this occurs as a rolling motion from the edge of the tub towards the agitator. If the top layer of clothes have an air bubble trapped in them they may not be submerging into the water. Any soap on top may not be dissolved.
Finally, if you are pouring soap into the tub, make sure you are not spilling any onto the inside of the lid or in the softener dispenser. It could get trapped in the lip around the edge of the lid and be spilling onto the clothes when you open the lid at the end of the cycle.
Do you have the same problem if you use powder soap?

Nov 12, 2009 | Washing Machines

1 Answer

I have an LG washer that smells like rotten clothes. My clothes come out smelling real bad. I checked inside and noticed that the rubber seal around the door is holding moldy rotton gunk. It's not self...


Run a cup each of baking soda and vineger thru a hot wash. Might have to do this a couple of time if smell really bad.

Take out the unit where the liquid soap, softner, etc goes and clean by hand.

Soak a cloth in vinegar and clean the inside of the rubber around the tub.

And finally DO NOT LEAVE THE DOOR CLOSED IF NOT IN USE.

Oct 31, 2009 | LG WM2688HWM TROMM SteamWasher

1 Answer

Doesnt seem to be cleaning good. should i not be putting so many clothes in it? should I use more soap? I feel like the clothes barely get wet!


These washers use very little water. (about 2 inches in the bottom of the wash tub) The actual amount used will vary based on the volume of clothes and the type. (snythetic clothes do not absorb much water, but put in a load of cotton towels, for example, and the clothes absorb the water, causing the water level to drop, and the machine will add more water to return the level to the set point, which usually takes a several short fills, over a couple minutes)
To see that the clothes are indeed wet, just pause the machine a few minutes into the cycle. The door will unlock, and you can feel how wet they are. When the cycle completes, these machines spin so much faster (about twice as fast as most top loading machines) that the clothes feel very dry. (thus reduced drying time, and additional energy savings) Because of the lower water usage (about 12 gallons vs. about 45 for a top loader) make sure you only use 1 to 2 (max) tablespoons of HE detergent per cycle, and only 1 teaspoon of fabric softner if you use it. (don't use fabric softner on towels) Using too much addatives will cause odor issues, and possible performance issues.

Sep 03, 2009 | LG WM-1832C Front Load Washer

1 Answer

My whirlpool washer goes to the last spin cycle but does not drain the water


If your washer spins but doesn't pump the water out, the drain line is probably clogged. In many washers, a small sock or other piece of clothing can get between the clothes tub and the outer tub that holds the water. If the clothing gets between the tubs, it may then get into the drain hose that's attached to the pump--or even into the pump itself. If it's in the pump, you need to remove the hoses from the pump and pull the item out.

Jul 10, 2008 | Whirlpool Washing Machines

1 Answer

Rinse Cycle


Is this a fairly new Energy star machine? If it is the rinse cycle is a spin only cycle with several spray rinses.

You may have an option switch that gives you a Fabric softener option, use this option and you will have a deep tub cold water rinse.

Make sure you are using He detergent.

If you have soft water use less detergent

Let me know if you have further questions.

Your sales rep should have told you this!

May 04, 2008 | GE WBSR3140DW Top Load Washer

4 Answers

Stained clothes


there no grease in ft loading washer possible cause fabric softner

Feb 03, 2008 | Kenmore 44102 Front Load Washer

2 Answers

Fabric Softner section won't fully drain....


This video will show you how to keep your soap draw clear and how to service the parts
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Aug 14, 2007 | LG WM2688HWM TROMM SteamWasher

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