Symmetra LX with error code E0
Below are recommended steps that will help narrow down the E0 fault. First we will diagnose the XR Frame, the Anderson Connector, and the Communication Card. Then you will reseat the XR Communication Card. Then we will slowly introduce the batteries into the XR Frame to see if anyone of the batteries is causing the issue.
Step 1: Remove all of the batteries from the XR Frame.
Step 2: Disconnect the XR Frame from the UPS by removing both the Anderson connector and the RJ14 Communications Cable.
Step 3: Reseat the Communications Card from the rear of the XR Frame.
--> You may need a flat head screwdriver to remove the 2 thumb screws located on the far left and right of the card.
--> You will also want to make sure that the Black Frame # selector (small black rectangle with a small white arrow)is switched to the correct number -- in your case 2. This switch is located on the card you just reseated.
Step 4: Allow the UPS to see that the XR Frame was removed.
--> You can verify this by using the Powerview display: Menu > Diags > Batteries > *here you will have the option to select 'FRAME 1 OF 1' or '1 OF 2' ... You want it to say 1 of 1.
Step 5: Reconnect the RJ14 Cable.
Step 6: Reconnect XR Frame, with no batteries installed.
--> You will want to make sure that the XR Frame comes online by itself. You should see the frame number in red letters/numbers and you will see a green light on the Communications Card. If the XR Frame does not come on then you may have a problem with the Anderson Connector, the RJ14 Cable, or the Communications Card itself -- contact me for help here.
Step 7: If the XR Frame is on, reintroduce the batteries into the XR Frame one at a time making sure that you can see the number of batteries increase in the Powerview Display.
--> If the E0 error appears again after introducing a battery, then remove the battery, set it aside, and continue inserting the remaining batteries. Repeat this step if the E0 error appears with another battery. If the problem is fixed and you had to set aside batteries -- then all you will need to obtain replacement batteries -- contact me for a quote.
After you follow these steps very carefully, you should know what is causing the error or have it fixed altogether.
Let me know if this helped :-)
If you need Datacenter, UPS, Surge, or Power Related help contact:
Daniel@psihq.com with Power & Systems Innovations 800.260.2259 or go to our website: http://psihq.com/
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Apr 15, 2014 |
APC Symmetra RM 6kVA UPS System