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Licence Hi As your company was the one that I bought my upgrade from { VISTA PREMIUM HOME } downloaded on the 5th Nov2007 Due to a fault on my computer and following instructions from an IT person I formatted My disk. I did not think that I would lose my upgrade, and I hadn't written down the licence number. A number of your IT people tried to help but due an affliction in my body I am unable to control my hands. I have tried every way that I can to get my Licence Number, but it always goes wrong. Now Digital Box won?t open for me. I get Marketplace& see Digital Box but when I click on it computer says that it can?t open this page. Just the same answer when I try on other ways. This is very frustration for me. Can I get my money back and re set-up again, but without mishap? Thank you James Stark

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  • towart Jul 17, 2008

    I received the above by Download, so no box to read licencefrom.



    Jim Stark

  • towart Jul 17, 2008

    nothing on e-mail.

    JS

  • towart Jul 18, 2008

    The above was purchase from Packard Bell.

    JS

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Check if you received an email with the licence otherwise is on a sticker in the disk box

Posted on Jul 17, 2008

  • 4 more comments 
  • Ginko
    Ginko Jul 17, 2008

    The problem is quite confused, is that you cannot install the upgrade or that Digital Box does not work? And what is Digital Box?

    Thanks


  • Ginko
    Ginko Jul 17, 2008

    Ok, then the license is in the email, it will be something like this: FCKGW-RHQQ2-XXC23-YU99P-SS718

  • Ginko
    Ginko Jul 17, 2008

    I mean the one above is just an example, it won't work. Check your email for a similar code.

  • Ginko
    Ginko Jul 17, 2008

    If you lost the email with the code you need to contact Microsoft, they will send you a copy of the code.
    You can contact them in three different ways:




    Online Chat
    is available Monday through Friday, 11 A.M. to 8 P.M. (Eastern Time).
    For U.S. customers only; international customers, please visit Microsoft Worldwide page to choose from Microsoft sites worldwide.




    Contact by e-mail and you will receive an e-mail response within one business day.



    If you prefer to use the phone,
    Customer Service team is ready Monday through Friday, 8 A.M. to 10
    P.M. (Eastern Time), at (888) 218-5617 (toll-free in the United States).


  • Ginko
    Ginko Jul 17, 2008

    Check also your spam mail folder.

  • Ginko
    Ginko Jul 17, 2008

    If you lost the email contact Microsoft.
    Can you also post here the complete name of the vendor where you purchased from, I believe Fixya does not sell, must have been a third part (website etc.).
    Please post details so that I can give you the right address to contact. This will speed up things.


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