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HP Photosmart c7250. WhenI try to scan to computer I get a message on the Photosmart screen - "no scan option" refer to device documentation to troubleshoot

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Hello sir

Scan cannot be performed because another program or computer is using the networked device thank u

Posted on Jul 15, 2008

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Try reinstalling the drivers for the device, it seems it may have been corrupted

Posted on Jul 15, 2008

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Have you tried to reinstall the software, first uninstall it from add or remove programs and then resintall it from the cd or we can get them from the internet.

Posted on Jul 15, 2008

  • Ekse Jul 15, 2008

    the drivers and software are found here

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Hp photosmart C7250 hangs while printing


Hi Georgette,

You have tried your best with possible troubleshooting to fix the issue. There are few possible workaround solution for this issue.

First, If the USB Cable is more than 3-5 ft long, it could be the reason. Also, if the USB Cable is worn out or is broken in-between.

2nd, The printer does not seems to accept command from PC ( win 7 ) using the HP Software. So Uninstall the Software. Restart the PC.

Do not install Printer Software. Connect the Printer USB to PC and Windows 7 will display new hardware detected message.

Continue with the New Hardware Found Wizard and install the drivers it will list by Default.

Try to print and it should work.

If this works, You will be able to print without any problems however if you want to scan a document, you need to use Applications like MS-Paint, Microsoft Word etc, or Use the Scanners and Camera option in Control panel.

You can then install the software disk of printer or the downloaded software from Hp website to install Printer software for SCanning.

If you do so, you will find 2 printer icons in Printers Folder. First one will be with WSD text ( this icon is created when you connect the printer using USB without installing the printer software ) and 2nd icon will be HP Photosmart C7200 All in One ( this will be the Software installed ) and this will be default icon with check mark.

Whenever you want to print from any application, You need to click on File - Print - choose the WSD icon to print.

Regards,
Sean S

Sep 19, 2012 | HP Photosmart C7250 All-In-One Thermal...

1 Answer

UNABLE TO SCAN - "NO SCAN OPTIONS - REFER TO


Hi,

Please click the below link for detailed step by step troubleshooting assistance.

Click here to get the solution


Regards
Riztech

Jan 09, 2011 | HP Photosmart 3310 Printer

1 Answer

Scan problem with HP Officejet J5700: When I press scan the screen shows "No scan options, refer to device documentation for troubleshooting"


This particular error message is in regards with the software of the printer. Its either your printer is not communicating with the computer software for scanning or your firewall is blocking the software. But before we proceed with any troubleshooting steps why don't you check if you have hp solution center or hp director in your computer. If you have any of this two softwares try to scan usig it. If it will have an error message try to send any feedbacks

Nov 28, 2008 | HP Office Equipment & Supplies

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