Question about Epson Stylus CX9400 Photo Printer

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Replaced cartridge as instructed, but not working


I replaced the Cyan cartridge as instructed and now I get an error. The error is:
Blue [C] 69
Press OK button to replace ink cartridge.

No matter what I do I get errors or it tells me to replace the cartridge. I take them out, give them a little shake, put them back in, but no improvement. I turn the printer off and on, but no change. I am very frustrated and would sure appreciate some help.

I just checked the EPSON Printer Utility 2 and am getting a Communication error which I have not gotten before. I have not moved anything and checked all cables, but no change and all connected correctly. I unplugged cable and plugged back in but no change.

I just paid $60 for a second set of cartridges in about 2 months and I barely print. I am so frustrated I am ready to throw this out and get an HP (a real printer). What do you think?

Thanks so much Daryl,

Richard Garneau

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  • lanetours Jul 30, 2008

    I'm have replace the ink cartridge and I am getting Red Error and it is saying that printer does not recognize ink cartridge. I just replace the black one only. I have taken all 4 cartridge out and put them back in over and over and still getting the same Error. How can this be fixed? I just start a new business and rely on my printer to get letters and brochures printed so I can get them in the mail. This problem is holding up my work. Please HELP!!!!!!

  • Anonymous Apr 24, 2009

    SAme problem doesn't recognize Epson Cartridges, brand new cartridges are printing spotty, and I keep cleaning, then says that cartridge is out of ink.


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This printer is apparently only sold as a way of increasing cartridge sales for Epson and is not a good buy. On power up, it flushes some ink from every cartridge through the plumbing. I weighed a black cartridge and found a full one weighs 1 ounce, and an empty one 3/4 ounces. That amounts to about $20.00 WalMart for a quarter ounce, and we are not talking about something that looks like a plastic bag full of oregeno. The flushed ink probably goes into a big felt pad inside the frame if it is like other Epson printers.

It will not work if any cartridges are missing or empty, and it might even detect counterfit cartridges you bought in good faith.

I hope there is a work-around that will allow users to bypass this abusive cartridge system without having to go through a US Federal Trade Commission lawsuit.

Posted on Aug 11, 2008

I called Epson and they identified it as a defection and sent me a replacement printer.

Posted on Jul 28, 2008

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I understand your frustration on this matter and I am try my to explain to you as best a I could the solution to your situation.

If you are using genuine Epson inks (which I assume they are cause $60), have given it a 'lil shake before installing and after installing printer charges the inks and provides you with this error message, Please ensure that you take out all the cartridges and check if they have been pierced then reinstall it if the same message shows give Epson a call & they'll be more than happy to replace the damage inks.

Now, this is just the tip of the iceberg if in any case that a replacement ink/s from the manufacturer itself still gives the same error message, give them a a call and they'll be more than happy to replace the product. That is how far as I know the manufacturer's policy is its up to you which direction you want to go.

Posted on Jul 28, 2008

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