I am operating on os 4.5.52, had a problem with no internet icons appearing on my screen after uploading bb unite. I deleted that program from both my computer and bb, but i still cannot get the internet to work. (not sure if one has to do with the other either.) I have reinstalled my handheld OS, tried to reinstall my backup I had created before uploading bb unite, resent service books from att.blackberry.net, and I have called my carrier, AT&T, twice now. This last time I called at&t, they patched me through to RIM customer support and I have now been on hold with them for 2hours, still have not gotten a single rep to answer the phone. HELP, please!
BB unite did have something to do with it. When I put that program on my phone, it also put on a BES. When I tried to delete everything, I couldn't delete the BES from my phone. I found the following post on a different website and will be giving it a shot.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need. Goodluck!
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Remember, upgrading you OS when not released by you carrier, AT&T in
this case, may void any warranty. However, it is an offical release
from RIM so I don't know what AT&T's reaction might be. I installed the release from V***p***e and AT&T pushed all of the
service books except for BB Maps. I found a BB Maps service book online,
downloaded and installed it and BB Maps works fine. The only problem I
have with the OS upgrade is that I have far less memory for adding
applications and there is a well documented memory leak. I had to
uninstall many apps I rarely use just to achieve about 32MB of memory.
After about a days use, that memory will dwindle to around 12MB. I you
do choose to install, use one of the OS shrinkers to take out any
modules you won't need and then re-install your apps one at a time. It's
seems fairly stable even running with little memory. The browser is
nice but it too has it's problems. It will close all of your browser
windows if you get low on memory. Just my observations. Your mileage may
if you don't you need the service books resent to the phone. depending on your provider, if you google blackberry webclient for you service provider, and create a quick webclient account. create your username/password, and then put in your bb pin number and whatever else it asks for, and then goto help-send service books, and that will send the browser service book back to your phone.
You should be able to get the missing service book. Logon to the BIS, it is a website of your carrier where you set up your BB email. There you can resend all the service books. If you have never been there, call the carrier to have them do it for you. They will still send them even if the BB is unlocked and you have a ATT account.
Check whether you are getting EDGE/GPRS in upper case.Have you activated BB services,if you have already activated BB services there may be a network issue also and check whether there is a check mark in blackberry internet services(Menu-Options-Security Options-Firewall-BlackBerry Internet Service)if there is a check mark on it remove it.If you are using BIS check the default browser is Internet Explorer of if you are a BES user default browser is Blackberry Browser.Menu-Options-Advanced Options-Browser-Press menu-change Options-select the browser according to the service.
Login to your BIS account from website and resend your service books.
If you have not created user name then the only way you can use the interface is directly from your BB which you can not do because its not browsing inthe first place. In this case call your helpline and ask them to resend your service books.
As far as the maps is concerned, i guess you did not check it while upgrading. install just this component usingdesktop manager.