I am operating on os 4.5.52, had a problem with no internet icons appearing on my screen after uploading bb unite. I deleted that program from both my computer and bb, but i still cannot get the internet to work. (not sure if one has to do with the other either.) I have reinstalled my handheld OS, tried to reinstall my backup I had created before uploading bb unite, resent service books from att.blackberry.net, and I have called my carrier, AT&T, twice now. This last time I called at&t, they patched me through to RIM customer support and I have now been on hold with them for 2hours, still have not gotten a single rep to answer the phone. HELP, please!
BB unite did have something to do with it. When I put that program on my phone, it also put on a BES. When I tried to delete everything, I couldn't delete the BES from my phone. I found the following post on a different website and will be giving it a shot.
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Remember, upgrading you OS when not released by you carrier, AT&T in
this case, may void any warranty. However, it is an offical release
from RIM so I don't know what AT&T's reaction might be. I installed the release from V***p***e and AT&T pushed all of the
service books except for BB Maps. I found a BB Maps service book online,
downloaded and installed it and BB Maps works fine. The only problem I
have with the OS upgrade is that I have far less memory for adding
applications and there is a well documented memory leak. I had to
uninstall many apps I rarely use just to achieve about 32MB of memory.
After about a days use, that memory will dwindle to around 12MB. I you
do choose to install, use one of the OS shrinkers to take out any
modules you won't need and then re-install your apps one at a time. It's
seems fairly stable even running with little memory. The browser is
nice but it too has it's problems. It will close all of your browser
windows if you get low on memory. Just my observations. Your mileage may
If you mean you will use your phone as a modem to connect your computer to the internet please follow these steps.
Setting up a USB Internet Sharing connection
Note:BEFORE YOU BEGIN Make sure your phone is on and that one of the data services icons appears at the top of the screen. If you don't see either of these icons, you cannot use your smartphone as a modem.
On your computer, open ActiveSync or Windows Mobile Device Center.
Click File > Connection Settings, and make sure the Allow USB connections box is unchecked.
Connect your smartphone to your computer using the sync cable.
On your smartphone, press Start and select Today. Select the Internet Sharing icon.
Select the PC Connection list, and then select USB.
Press Connect (left softkey). When your computer detects the connection, an icon appears in the taskbar in the lower-right corner of your computer screen.
On your computer, open your web browser to confirm that you can connect to the Internet.
1 of 2 things could be happening with your device.
1. Your icons are hidden from view on your homescreen.
To "show all" icons on your homescreen do as follows.
From the home screen push the button that looks like the 'Blackberry Logo' and then check 'Show All" from the Menu
2. The Service books are failing to send to the device. The service books for Blackberrys control everything for the internet browser to Email delivery. So in the upper right hand corner of your device it should show something like the following. 1xev or ra ... something along those lines. If they are lowercase, that means your device is not receiving its service books like planned. If they are upper case 1XEV or RA or so on etc. Then you are receiving your books.
What to do in order to get your books back. Go to Options ---> Advanced Options ---> Host Routing Tables ---> Click the Button with the blackberry symbol ---> Select Register Now.
This should get your blackberry back on track.
Note: When you do this allow 5mins of uninterrupted time for the black berry to send recieve data and restore your service books.. Interrupting it may lead to troulbes. Try not to touch many buttons during the loading process.
The issue you describe appears to be corruption of one or more system files within the BlackBerry OS. A forced update should restore your BB to working condition, but there is the risk that you may lose your data. If that is a problem, do not proceed. If you wish to restore the BB, please continue below after verifying that you have the following: A. Computer (Windows) B. BlackBerryDesktop Managersoftware (BlackBerry.com) C. Latest version of the BlackBerry OS for your make/model BB To get the OS, simply logon to your carriers website and download the latest version of the OS for your BB. Once the file is saved to your computer, you need to install the setup files just like you would anyother program. When completed, proceed to step #1. 1. Open BB Desktop Manager 2. Remove the battery cover, battery and microSD card (if you have one) from your BlackBerry. 3. Connect the BB to your computer via USB cable (without the battery in place, just the phone's shell). 4. There should be a few drivers that will load automatically and the BB Desktop Manager will recognize your BB. 5. Close the BB Desktop Manager once it has been detected. 6. Go to the following path. C:\Program Files\Common Files\Research In Motion\AppLoader 7. Double-click the "AppLoader.exe" application 8. Once it loads, the application will detect your BB and proceed to update your BlackBerry's OS. 9. If you are prompted to backup your BB data, please do so. If not, then proceed to step #10. 10. Select wipe (or secure wipe) to completely remove the existing OS and data. A fresh, updated version of the BlackBerry OS will be installed on your BB. The process takes about 35-90 mins to complete. Once done, the BB will automatically reboot and if you had an existing backup or created one before wiping/installing, you can now reopen the BB Desktop Manager and restore your backup to the BB. As a side note, the BlackBerry Storm 9xxx series has been known to have many flaws. The Storm2 fixed many issues, but still left a lot behind. If the problem persists after the update, check to see if you still have coverage under the manufacturer's 1yr warranty or if you pay for insurance service, your BB maybe covered under service replacement.
Internet: needs network/data access that bb browser can use, through cell provider.
email: needs bb enterprise server, if your workplace/company provides bb server. Else your cellular provider would need to provide bb email server.
My storm is thru Vodafone Australia, I have web and email. You would need to be with a cellular provider who has a deal with blackberry to provide internet and email - have you looked up US Cellular's bb support yet? http://www.uscc.com/uscellular/SilverStream/Pages/x_page.html?p=bb_cust_serv
Check if Internet/email are part of the phone service agreement you have, or you might need to pay extra to have them.
You should be able to get the missing service book. Logon to the BIS, it is a website of your carrier where you set up your BB email. There you can resend all the service books. If you have never been there, call the carrier to have them do it for you. They will still send them even if the BB is unlocked and you have a ATT account.
From the ADDRESS BOOK icon, press the trackwheel for the drop down menu.
Select SIM CARD Phone Book.
Load those contacts if they are not saved onto your BB memory (sim memory and BB memory are different)
Once you load them, then press trackwheel to get the drop down menu again, and COPY ALL From SIM to your BB memory.
TADA, now they will be in your ADDRESS BOOK icon from now forward.