Question about PC Desktops
Please post which Anti Virus program you are referring to (Norton, Symantec, AVG, Avast, etc....)? As the different applications use different terminologies and knowing which one will help us help you.
At any rate I would suggest making sure your AV definitions are up to date, and if not update them. Then reboot holding the F8 key and selec "Safe Mode" when the option screen appears and press "Enter" then select your Operating system on the next screen and again press "Enter". Then select yes when the Grey pop up appears. When you see a desktop (it will look different with "Safe Mode" on all edges of the screen) you should click start, then rest over "All programs" and select your anti-virus program and run a full scan in safe mode.
I suggest this as your AV protection being turned off may suggest infection and the safe mode scan can possibly repair it.
Posted on Jul 15, 2008
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