Question about Panasonic Lumix DMC-TZ3 Digital Camera

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The camera says please turn camera off and then on again every time i turn it on I dropped my camera and now when I turn it on the lens goes back and forth and the display reads "Please turn camera off and then on again"

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  • dklundy Aug 05, 2008

    I also dropped my camera and it tells me to please turn camera off and then on again after I take a picture or wait too long to take a picture. The lens is stuck open a tiny bit. I tried closing the lens manually but it seems to bent a little bit.

  • eClicker Aug 20, 2008


    I did not drop my camera and it does the same thing. Everytime I turn it on it says to turn off and turn on again. The lens keeps going in and out and will not stop. I am unable to take any photos. Can you help?



  • bcovert00 Dec 15, 2008

    Mine started doing that too. Haven't dropped it. I thought it may have something to do with a low battery but, I charged it fully after I got that message and it is still giving me the turn off and back on message...

  • gymmap Dec 20, 2008

    i too have the same problem, although when i turn it on the lense closes then opens again, and then tries to focus but the picture is all blurry. When i try to take a photo it says please turn camera off and then on again. Then when i turn the camera off, the lense stays open. I dont think there is anything stuck inside of the lense, and have tried tapping it to get whatever may be stuck in there out. No luck. Please help!


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I too have the sam problem but was able to solve it. I called the 1-800-number and was told that this is a very common issue or this camera. They told me to tap the lens when it was extended on a cloth or towel so not to damage it. The point was that there is often a piece of dirt or sand preventing the lens from retracting properly. Guess what, a single grain of sand came out when I tapped the lens and the camera worked perfectly ever since. I looked in the camera case since I keep the camera in it all the time and there were a few grains of sand that had somehow gotten into the lens!

I hope this can help someone else out.


Posted on Dec 18, 2008

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I had the same problem after I dropped my camera on an escalator when I was in Paris. I was forced to buy a cheap Nikon to finish my vacation. When I got home I tried a repair I read about on the internet.

I used a vacuum cleaner attached to the the lens assembly and pulled it out by force while turning the camera on! First I used a weak vacuum and had no luck. Later, I used my sister's Dyson and was able to get the lens to extend after a few tries. Finally, after about five minutes of trying and failing, it extended and stayed extended. I photographed the vacuum cleaner!

Once extended, I manually bent the lens shaft very slightly towards the middle to help realign it. My TZ3 now opens and closes properly and it takes great pictures as before! I am planning on working harder to keep the lens assembly clean in the future and I think I will apply a very light lubricating film on the metal parts that rub together.

Posted on Dec 17, 2008

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Yep, had the same problem, tried everything from vac, pulling out the lens etc.

NOW SOLVED! Simply switch the camera on and off in playback mode, so lens retracts, then using the camera in a drumstick-like fashion tap firmly on a soft mouse mat a few times. Problem solved...

Posted on Dec 21, 2008

It may be that there is something preventing the zoom assembly from fully extending and retracting. Same thing happend to mine and I noticed that the extending seemed restricted. I gently pulled the assembly forward after a power on and felt a click - then worked ok. I then noticed some debris which I then carefully cleaned off.

Posted on Aug 03, 2008

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do post when you get it repaired, for all of us to know what goes wrong when lens gets stuck..
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