Our napoleon stove barely heats the room it is in and it is new first year used,,

Air to fuel(gas) mixture is off. Check for any adjustments for this in owners manual.

I would suggest calling Napoleon at 1-(800) 461-5581 and find an AUTHORIZED SERVICING DEALER in your area to diagnose the problem. You can also go to www.napoleon.com, put in your zip code, and it will pull up who is and isn't an authorized dealer in your area.
The company I work for has been in the fireplace business for over 35 years. Napoleon is one of the brands that we have access to. The BGD36CFG is not a simple unit to diagnose. If you can not find a servicing dealer in your area I would call a licensed HVAC but always default to calling Napoleon first. There is no telling why the fireplace will not ignite. Below is the

Grandville 36 CF BGD36CF

No. It is not compactable. Sorry.

Check the door gasket material. If it's worn, it's allowing air from the room to be pulled in and has fooled the exhaust motor into thinking it needs to run more. Or the fan ON/Off sensor has failed.

It may be working properly. If it seems that it's a little cool in the room and the blower is cycling like you say then the stove may be getting chilled. If this is the case then the low-temp switch is cutting the blower off.

If the room is quite hot there may be a problem with the blower. Check to see if it has a bunch of dust in it making it run hot and tripping the internal thermostat.

Please respond with the 'comment' button, down below the ads. I'm considering a pellet stove and I'd like to hear anything you have to say about yours.

lp

From what I have read on these things, never had one, but they have 2 fans, maybe one, plus an auger and thermostat. The one fan would **** fresh air in from the room to fuel the fire, while the other fan would blow the heat back out from a sealed area. The auger spins constantly, slow, dropping pellets on the fire determined by the thermostat. If this is right and relates to your stove, I can see where the smell of smoke would come from. The second fan is pulling in smoke from the fire. Check the gaskets in that area. I was wondering if it wasn't just the new stove smell you were getting?

it over fueling at low setting this is a comon problem and will do exsaclly what you have said

Begin by unplugging the pellet stove and using an extension cord, plug the pellet stove into a different circuit, with a different breaker. It is possible that the breaker itself is faulty. If you prove that the problem is in the breaker, replace it. If the new circuit also trips, then you will have to assume that the stove cord, or the stove mechanism is faulty and either repair or replace it. good luck with it. let me know.

please mark this answer as a fixya! ty.