Issue:Disk boot failure.
This issue could be caused by any of the below possibilities.
- Boot options are not set properly in CMOS
- Non bootable disc or USB in computer
- Remove added hardware /check connections
- Hard disk drive is bad
Solution:Boot options are not set
properly in CMOS
Verify that the boot options within
are set properly. Below is
an example of how we recommend the boot options be set.
Additional information about how to enter CMOS can be found on
- Floppy drive
- CD-ROM drive
- Hard Drive
- Other / Network
Non-bootable floppy diskette or disc or USB in computer
Verify that there is no floppy diskette
in the computer. If the boot options are set improperly the computer
could be trying to boot from the disc drive instead of the hard drive.
In addition to verifying there is no disc in the computer make sure that no USB jump drive
, external hard disk drive, or memory stick is inside any memory card reader.
you're wanting to boot from a floppy diskette, CD, DVD, or USB drive
and are getting this error message and have verified that your CMOS
settings are in the proper order as explained in the above paragraph
the diskette or disc you're using is either bad or does not have the
proper files on it to make it bootable.
- Additional information about how to make a boot disk can be
found on our boot disk help page.
- See document CH000669 for information about creating a bootable disc.
Remove added hardware / check connections
you've recently installed any new hardware it's suggested that it be
removed to verify it's not causing this issue. If after the device has
been removed the computer works and it was another IDE
device ensure that the jumpers
are properly set on the hard disk drive.
addition to removing any new hardware it's also suggested if you've
recently moved the computer or installed anything inside the computer
that the connections for the drive be checked. Usually it's best to
simply disconnect the cables from the back of the drive and reconnect
them to make sure they're connected properly. While inside also
disconnect and reconnect the cable connected to the motherboard as
well. While inside your computer make sure you're aware of ESD
Bad hard disk drive
If you have followed the above steps and you continue to
experience the same issue, unfortunately it is likely that the hard
disk drive is bad or the controller is bad.
If available, you
may want to connect another known good hard disk drive to the
computer to determine if it can be detected. If it is able to be
detected then replace your hard disk drive. If it is not detected,
unfortunately you will need to replace the motherboard
as it is bad.
If no additional hard disk drive is available
it is recommended that the hard disk drive be replaced first or that the
computer be serviced / repaired.