I have 722 and a ir/uhf remote. Remote is set to uhf. All was ok until about 2 weeks into use and remote does not work unless 6 inches from antenna. I tried wizard numerous times and resetting to ir and back to uhf but to no avail. Tried brand new & tested ok batteries too. Tried cable 5 foot extension for antenna also and still same, remote had to be 6 inches from antenna or antenna connection on receiver. Any ideas?

Hi Robert, my name is Cheri Torres and I work on the Social Media Team at DISH. It sounds like your remote is experiencing IR(Infrared) interference from your LG TV. You can resolve this issue by converting your TV1 remote to UHF(Ultra High Frequency) instead of IR. In order to do this you will need a UHF remote, the 20.0 remote is only an IR remote. Please email me directly at [email protected] with your account number or phone number on the account so that I can look into getting a UHF remote sent out. Thank you.

Cheri Torres
Social Media Representative
DISH L.L.C.
[email protected]

bp22911,

It sounds like it may be an interference issue with the IR. Some LCD TV's can cause interference with an IR signal which will cause problems with the remote. Something you can try to fix is disabling the Auto Back-Lighting feature on the TV itself and see if that helps. If not, the easiest way to fix would be to make the TV1 remote UHF.

This would require a 21.0 remote as a 20.0 is IR only. Look on the back of the remote at the top to see what model you have.

With a 21.0 go to System Information. On the back of the remote inside the battery cover is a switch that says IR And UHF and make sure the green 1 is showing. Flip it to UHF and press Record 3 times. The Primary Address should now have UHF in it. Try the remote and see if it works.

If it doesn't or you continue to have problems you can post here or email me at [email protected]

Tommy Faust
DISH Network

Hello, this is Becki Barned, with DISH Network customer service. For this issue, since you have already replaced the remote and have the 5 foot coax cable on the antenna, then at this point, we would want to send a tech out for you. The technician can determine if this is an issue with the receiver box, or can set up a back feed for you. I can help you out with this issue further. You can e-mail me at [email protected] .


Becki Barned
DISH Network Customer Service

nmg55

Not all remote are compatible with all our receivers. Depending on the receiver and remote model numbers, if they are compatible you can readdress the remote to the receiver. I have provided a link for readdressing the remote to the receiver. I hope this helps.

Instructions on how to readdress the remote to the receiver:
http://www.dishnetwork.com/SupportSection/remote-setup
Remotes and receivers models:





222 -
21.0 IR / UHF Pro


222k - 21.0 IR / UHF Pro


301 -
3.4 IR


311 -
3.4 IR


322 -
4.4 IR / UHF Pro


381 -
6.4 IR / UHF Pro


411 -
20.0 IR


501 -
6.4 IR / UHF Pro


508 -
6.4 IR / UHF Pro


510 -
6.4 IR / UHF Pro


512 -
6.4 IR / UHF Pro


522 -
6.4 IR / UHF Pro


612 -
21.0 IR / UHF Pro


622 -
21.0 IR / UHF Pro


625 -
6.4 IR / UHF Pro


722 -
21.0 IR / UHF Pro


722k - 21.0 IR / UHF Pro







Ray Calo
DISH Network

I experienced this problem as well. I have a dual receiver and had issues turning channels on TV2; but counld easily access the volume. After reading the Dish manual, I learned that my TV1 and TV2 remotes connect through different signals (IR = infrared for TV1; and UHF= ultra-high frequency for TV2).

Check your remote to see if there is a UHF logo at the very bottom (under the Dish Network logo). The UHF remote sends ultra-high frequency radio signals to a UHF antenna which is connected to the back panel of the receiver. Make sure that you receiver is properly dusted and then check to make certain that the UHF antenna located on the back of the receiver is positioned straight-up. When the antenna is not correctly positioned it can cause problems with your remote signals.

I had the same issue with the 55LD520 and my Dish 722 receiver.
Check out this link for some suggestions:
http://www.satelliteguys.us/dish-network-technical-discussions/193510-ir-remote-1-722-receiver.html

Putting black tape over the receiver IR sensor seems to be working for me.

Phil with DISH Network here and happy to help! Here are some steps thatshould fix your remote:

Step 1:
Check if the issue is with a specific button. If its just one button that isnot working we need to have the remote replaced.

Step 2:
We want to make sure that the correct remote is being used for the TV in this room. Use remotekey (Green "1" or Blue "2 UHF") to confirm itis being used in the correct room. TV1 is located in the same room as your DISHreceiver.

Step 3:
If UHF, check that your UHF remote antenna is securely connected to the "RemoteAntenna" port on the back of your receiver and that the antenna isupright.

Step 4:
If issue is with the TV2 remote, bring your TV2 remote with you to TV1. Access "SystemInfo" at TV1, using the remote that is NOT functioning, pressand release the "SAT" button then press and release the RECORDbutton on remote control.

Step 5:
If the batteries in the remote have not been replaced in the past 60 days,replace the batteries. If the remote doesn't light up after replacingbatteries, have the remote replaced.

Step 6:
Unplug the receiver for 10 seconds then repeat step 4.

Step 7:
If the remote is still not working the issue may be caused by IR interference.Find interference source (back lighting or power save mode on LCD TV's,fluorescent lighting in room, or direct sunlight). Getting rid of theinterference should fix it.
If you are using a UHF remote, find interference source (component(s)(VCR, DVD Player, etc.) near DISH receiver), adjust UHF antenna, or distance UHF antenna from receiver using coax cable.

After completing all these steps if you're remote is not working give us a callfor additional troubleshooting at 1-800-333-DISH (3474).

Thanks for being a value DISH Network customer!


Phillip Chang
DISH Network Customer Service Representative

First the only way the 6.3 will work is if it has the green number 1 on the tab facing you. Assuming this is the case you will need a new remote. This primarily is the remote for the second room away from the receiver. Thanks for using Fix Ya.

The code for the 6.3 ir/uhf pro remote when set to uhf is 794. Fist hold down aux until all lights blink then press 2 then enter 794 and press #.

Go to the tv 1 location with your TV2 remote. Turn TV1 on and using TV1's remote press menu-menu. You will be at the System Info Screen. Take TV2 REMOTE and press and hold the SAT button on the top left until all buttons on the top light up. Release the SAT button. Now key in a two digit number from 1to 16 and press the # key. The SAT button will flash three times. Now press the record button until the remote address for TV2 changes to the number you chose. When accomplished exit out of the screen with th TV1 remote and you should now be able to control TV 2. As a precaution ensure the remote antenna is on the back of the receiver. If you still have difficulty it may be required to move the remote antenna closer to TV2. I hope this answers your question. Thanks for using Fix Ya and let me know if I can of further assistance.