Question about HP LaserJet 3330 All-In-One Printer

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Scanner error message hp laserjet 3030

When I turn it on I get "scanner error turn off turn on" message. I've turned it off and on..I've unplugged it from the wall and plugged it back in. I currently do not have it hooked to a computer, I just use it as a copier.
The scanner bulb keeps moving to and fro until it display a message to turn of the printer with a sound warning.

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  • 2 more comments 
  • stug477 Aug 14, 2008

    Own unit since August 2003. Has been floorless in performance. Today I tried photo coping and I received error message "Scanner error - power off and power on". I did so many times to no evail. Googled HP Laserjet 3330 and made my way to FixYa for trouble shooting. Low and behold your remedy worked perfectly. Flashlight reveal a very dirty mirror. Q-tip worked. Bravo to you! Stu

  • J Radtke
    J Radtke Dec 22, 2008

    Cleaning the scanner mirror of my 6 year old HP 3310 solved this problem. Many thanks to jvgough for telling how to accomplish this with minimal disassembly. I was afraid of tearing up the belt, so used the on/off method of moving scanner; this process took about 15 cycles, so be patient. Dust on mirror was very fine, and looked like a film. Flashlight very helpful to see imporvement.

  • Anonymous Jan 04, 2009

    thanks, this really worked

  • Rockson Feb 23, 2012

    This has solved my scanner problem. Thank you very much!

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This problem has to do with the scanner mirror. You may hear a grinding sound, also. The reason it does this is because the scanner bulb cannot find 'home', so it keeps trying to find it. Well, it uses the mirrors to reflect on another object inside the scanner to tell it when to stop. The mirror on top of the right next to the scanner bulb may need to be cleaned. This works every time for me, except the same problem always comes back sooner or later.
how to clean-
1.unplug your scanner
2.notice the glass covering on the left side, it can be removed with a Phillips screwdriver. Unscrew the plastic surrounding the glass and then remove the glass covering.
3.Plug the scanner back in and wait for the scanner to move left and then unplug it before it starts moving to the right. Repeat this until scanner bulb is all the way on the left of the machine.
-an alternative method-
with the glass covering removed, use a pair of pliers to move the small belt that moves the scanner bulb. keep moving it until the scanner bulb is all the way on the left of the machine.
4.With the scanner bulb assembly in reach, grab a Q-tip and gently clean the mirror that is just to the right of the bulb. You might want a flashlight to see the dirt and dust.
5. Put the glass covering back on.
6. Plug in the scanner.
At first to me it seemed like it wouldn't work, but it does.
Hope it helps. Reply back if it does.

Posted on Jul 23, 2008

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