Question about HP LaserJet 3330 All-In-One Printer

1 Answer

Scanner error message hp laserjet 3030

When I turn it on I get "scanner error turn off turn on" message. I've turned it off and on..I've unplugged it from the wall and plugged it back in. I currently do not have it hooked to a computer, I just use it as a copier.
The scanner bulb keeps moving to and fro until it display a message to turn of the printer with a sound warning.

Posted by on

  • 2 more comments 
  • stug477 Aug 14, 2008

    Own unit since August 2003. Has been floorless in performance. Today I tried photo coping and I received error message "Scanner error - power off and power on". I did so many times to no evail. Googled HP Laserjet 3330 and made my way to FixYa for trouble shooting. Low and behold your remedy worked perfectly. Flashlight reveal a very dirty mirror. Q-tip worked. Bravo to you! Stu

  • J Radtke
    J Radtke Dec 22, 2008

    Cleaning the scanner mirror of my 6 year old HP 3310 solved this problem. Many thanks to jvgough for telling how to accomplish this with minimal disassembly. I was afraid of tearing up the belt, so used the on/off method of moving scanner; this process took about 15 cycles, so be patient. Dust on mirror was very fine, and looked like a film. Flashlight very helpful to see imporvement.

  • Anonymous Jan 04, 2009

    thanks, this really worked

  • Rockson Feb 23, 2012

    This has solved my scanner problem. Thank you very much!

×

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that hasĀ over 10 points.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 2 Answers

This problem has to do with the scanner mirror. You may hear a grinding sound, also. The reason it does this is because the scanner bulb cannot find 'home', so it keeps trying to find it. Well, it uses the mirrors to reflect on another object inside the scanner to tell it when to stop. The mirror on top of the right next to the scanner bulb may need to be cleaned. This works every time for me, except the same problem always comes back sooner or later.
how to clean-
1.unplug your scanner
2.notice the glass covering on the left side, it can be removed with a Phillips screwdriver. Unscrew the plastic surrounding the glass and then remove the glass covering.
3.Plug the scanner back in and wait for the scanner to move left and then unplug it before it starts moving to the right. Repeat this until scanner bulb is all the way on the left of the machine.
-an alternative method-
with the glass covering removed, use a pair of pliers to move the small belt that moves the scanner bulb. keep moving it until the scanner bulb is all the way on the left of the machine.
4.With the scanner bulb assembly in reach, grab a Q-tip and gently clean the mirror that is just to the right of the bulb. You might want a flashlight to see the dirt and dust.
5. Put the glass covering back on.
6. Plug in the scanner.
At first to me it seemed like it wouldn't work, but it does.
Hope it helps. Reply back if it does.

Posted on Jul 23, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Setup/configuration issue, error message, scanner error 0x10. How do I fix this?


unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release if that doesnt work it is an internal fault which would require repairs or exchange in your case

Jul 19, 2015 | Epson Expression Home XP-420 Wireless...

4 Answers

Scanner error message


is your printer is detected in the device manager settings??

Mar 05, 2008 | HP LaserJet 3030 All-In-One Printer

1 Answer

When I use the scanner I get a error of Scanner Failure Turn Power Off Then On. Window xp and is only when I use the scanner


hello

first you have to check if the it is software problem try to tr install the software first and if the message is still showing try to unplug the power from the wall outlet also at the back of the scanner after 5 minutes plug it again. if the message is still showing then is problem with the lamp of the scanner it is mechanical problem.

thank you

Mar 07, 2011 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

52 scanner error. Turn off thenb on


52 is an internal scanner hardware error.
Unplug printer, wait 30 seconds, plug it in and power up.
Problem still there...make sure printer is plugged into wall outlet, not surge protector.
If error persists you will have to get the laser/scanner assembly replaced.
We arn't talking about the scanner/copier assembly at the top of the printer. This is the internal laser/scanner that is used for all your printing.

Jan 12, 2011 | HP LaserJet 3050 All-In-One Printer

1 Answer

I keep getting a scanner failure error


Let's try this. Turn power off, unplug the cord from the surge strip or wall socket. Leave unplugged for about 30 minutes, then plug back in and turn on. Hopefully this will fix your problem. Good luck.

Mar 19, 2009 | HP OfficeJet 7130 All-In-One Printer

2 Answers

SCanner failure, turn off and turn back on power


Check on the back of the scanner portion that the cable is plugged in to the bottom portion of the printer in the back.

Mar 18, 2009 | HP OfficeJet 7110 All-In-One Thermal...

1 Answer

Fax problem


first try to make a copy and check if you get the same error message..
if you get the same error message..try these steps..
1)connect the printer directly to the wall outlet..and try to make a copy..if you get the same error message..then go the next step
2)unplug the power chord from the back of the printer..press and hold OK and CANCEL buttons together..
3)while pressing these two buttons plug in the power chord to the back of the printer..after you plug in the power chord do not release the buttons untill the screen goes blank..
4)once the screen is blank release the buttons and turn ON the printer..
5)wait for the printer to complete the initialization..
6)then try to make a copy and check if it is copying successfully..
if not machine should be replaced because scanner bulb is not getting enough power or scanner bulb is gone bad..
please try these steps and let me if the solution has worked

Mar 11, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

HP Officejet 6310 scans once but then says scanner failure


hi, 

that error message is nothing to do with the software part, it actaully hardware issue try the following, 

1) unplug the machine and connect it to wall outlet directly,
2) unplug the power cord from the printer and press and hold ON for 1 min and release the ON button and plug it back..
3) Disconnect the power cord from the product.Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons and if printer turns off, turn it back ON and wait until it cmopletes its instialization and if still persists, it a hardware failure...............

regards,  raj_p5983

Jan 19, 2009 | HP Officejet 6310 All-In-One InkJet...

6 Answers

Scanner error message hp laserjet 3030


my hp 3030 printers shows warning up bulb and make noise how can i solve it ?

Mar 05, 2008 | HP LaserJet 3030 All-In-One Printer

1 Answer

?Scanner failure? error message


Usually this type of error message pops up when the scanner lamp isn?t warming up properly. This is what you should do: 1. Check if the lamp is on. 2. Unplug the scanner?s power supply and plug it back in. Try connecting it diretly to the wall. 3. If that doesn?t work: a. Unplug the unit?s power supply. b. Press ?cancel? and left arrow while reconnecting the unit. c. Release the buttons when the printer starts up. 4. Try scanning again. 5. If it doesn?t work, have it serviced.

Feb 22, 2006 | HP PSC 750 All-In-One InkJet Printer

Not finding what you are looking for?
HP LaserJet 3330 All-In-One Printer Logo

2,067 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2017 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...