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I have a Viewsonic vx2035wm lcd display. it is only 6 months old. the screen went black. I followed troubleshooting suggestions, no success.I hooked the computer to another monitor and it worked fine. I am using windows professional XP. Any suggestions?

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  • jeff41 Jul 14, 2008

    pardon my lack of understanding. But if I can swap monitors on the same computer, why would it be a graphics card problem?

  • jeff41 Jul 14, 2008

    Thank you

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Hi,

Please unplug the monitor cord connecting to the CPU and plug it back again make sure it is attached firmly.Loose connection can often cause this kid of problem,if this doesn't help then the problem can be with power cord of the monitor or the monitor itself.I strongly recommend you to get it replaced since it s under warranty.

If you need anymore help let me know.

Please don't forget to rate or accept the solution.

Posted on Jul 14, 2008

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If you cannot connect the another monitor on your CPU we need to isolate the problem here, Does your monitor go to standby mode? or even the power light of the monitor is not on?? Because if the power light is on on the monitor that can be a problem with tha video card of with the LCD monitor itself...

If you have a spare video card of if your CPU has a built in video card on the mother board and can be conencted to your monitor connect it to that....

Hope that helps.........

Posted on Jul 14, 2008

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If the computer works with another monitor then its clearly a issue in the monitor, as warranty is generally around a year.

You can have the screen replaced to a new one or repaired free contact your dealer or manufacturer warranty service.

Posted on Jul 14, 2008

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With the monitor only 6 months old, it should still be under warranty. DO NOT open up the unit as that would void the warranty. Request warranty service or exchange.

Dan

Posted on Jul 14, 2008

  • ABRsvcs Jul 14, 2008

    The graphics card is not the problem. There are many causes for the screen to appear black. All of these are internal to the monitor itself. Try the warranty route first. If you don't have a warranty, then we can start looking for the actual failing parts.



    Dan

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I would suggest checking your AGP card (graphics card)..

Posted on Jul 14, 2008

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http://www.fixya.com/support/r6150077-basic_lcd_monitors_troubleshooting

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