Question about SanDisk Sansa e250 MP3 Player

5 Answers

Frozen mp3 player Sansa Sandisk 6.0 gb

  • my mp3 is frozen the picture stays lit up, the blue light has stayed on for about 15 hours. plugged it in to the computer,nothing happened, went to bestbuy music store plugged it in again didn't even register on the website. the hold button is off none of the buttons work,nothing i've tried has worked. i would desperatly like to fix this asap. i cant go a day without it please help if you can, or any suggestions that may help would be greatly appreciated.thank you

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  • viszente Jul 15, 2008

    the buttons have frozen up, and whe i ry to restart only the sansa logo pops up, and the player refuses to start. I can only shut down but, but it won't function. Please, help me.



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How to reformat the sansa??? i put many song on sansa...but in a wrong way!!! when i turn on the sansa,it always appears Refresh Database and ther's no to fix that problem???

Posted on May 19, 2011


This happend to me to its very simple all you have to do is hold the menu button for a minute and the mp3 will turn off then turn on your mp3 and its fixed

Posted on Jul 17, 2008


Unscrew small screws on back of player, remove back, remove and then put back in battery. This resets it.

Posted on Jul 17, 2008

It helped for me also.

You will need small sunglass repair screwdriver for the small screws.

Posted on Jul 16, 2008

Have you tried taking out and reinserting battery? That worked for me.

Posted on Jul 15, 2008

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E250 startup problem

Download the Sansa Recovery Tool, and then repeat the same procedure that you followed above.

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Its Frozen

Try updating firmware.
Also try having windows media player fired up when you attach the player.

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return it to the store you bought and they will exchange it.

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Sansa c200 frozen

Have you tried to reset the device by holding the power button?

Jan 05, 2008 | SanDisk Sansa c200 MP3 Player

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The Screen Stays black and the ring turns blue and thats it

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.

Best of Luck.

Oct 15, 2007 | SanDisk Sansa e250 MP3 Player

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Sansa c140 screen frozen

Try a "hard reset". Press and hold the power button for 15 seconds to shut off. With the device off, press and hold the vol + and the center select button. Power it back on, see if that works. You can add to the question if you have more questions. Best of Luck.

Sep 27, 2007 | SanDisk Sansa c140 MP3 Player

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Mp3 player wont play songs or anything

Only 2 suggestions here: 1) Make sure your HOLD switch is not enabled. 2) Try to update the firmware If neither of these work, time to send the unit back to Sandisk

Aug 09, 2007 | SanDisk Sansa e250 MP3 Player

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