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Gateway mailed back my laptop worse then it got sent to them. I got broken fam slots, it wont hold a charge, it wont shut anymore

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  • Kevin Shafer
    Kevin Shafer May 11, 2010

    Then contact Gateway and take it up with them.

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If you are having this kind of a problem with Gateway support, then you need to get out off the call center loop and get directly to the problem. This is what worked for me when Gateway did the same thing to my M675: (I ended up with a new replacement laptop. Your results may vary.)

Call the corporate office and get a live person on the phone. It doesn't matter who it is as long as you can get them to forward you on to a manager who can take a complaint regarding repair services. If you get to the manager in charge of technical services, then you have gotten to the right place and your problem will soon get resolved.

Don't ever take no for an answer. Insist that they take responsibility for their failure to repair your laptop and get this resolved immediately. Be sure to mention the warranty every time they sound like they want to hang up on you and the fact that you still do not have a functioning laptop.

Take close-up pictures of everything still visibly broken and email those to whomever begins to take responsibility for your situation. It will speed things up and avoid the whole troubleeshoot-over-the-phone situation.

Gateway Corporate offices:

Gateway 14303 Gateway Place
Poway, CA 92064
Phone: (858) 848-3401
Fax: (858) 848-3402

Note: Opt out of their phone system immediately by either #0#0, *0*0, or punch all 0's until it says it is forwarding your call. This will save you some serious hassle.


Hope this helps.

Posted on Jul 14, 2008

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