Can you give us some more helpful information-- so we can help diagnose the problem:
Like-- what is the outside temperature?--
Have you been able to get heat out of your heat pump before, at this low of an outside temperature?
And which fan are you talking about-- the inside fan, or the outside fan?
Is the inside coil getting nice and warm-- or just barely warm?
and is there frost on the outside coil-- Can you defrost it, but shutting the unit off until the ice is cleared?
Let us know, and we'll better be able to help you to the next step.
Mack B
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