I would like to change the settings of the paper tray. I print insurance claim forms and the info is always slightly off in the boxes. Sometimes I push the forms in as far as I can and even bend them a little to get it to print in the correct boxes. Can this problem be fixed? Thanks!
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It could be several issues - although commonly when a printer moves from it's default tray it's due to a paper size conflict. The form you are trying to print may be a legal size form (8.5x14) or a a non US standard such as A3. Regardless, if the size is different than what's loaded in your main paper tray it will move to the secondary tray or to the MPF (Manual Paper Feed) tray looking for the appropriate size.
If you don't have the appropriate paper, you should be able to enter your printer properties and adjust the settings to scale the document to fit to page.
just a point of interest have you tried this and have you set the size let it take, turn off for like 12 seconds and turn back on. to me its the same as with windows rebooting after any software change, they may not tell you but i always shut it off then back on to save any kind of setting or program, it may be a wasted step but i do it anyway.
the default paper settings Make sure that the default paper size matches the width and length of the paper loaded in the tray. If the paper loaded in the tray is different from the paper size setting, the printer might print blank pages. For instance, the issue might occur if legal size paper (215 x 355 mm (8.5 x 14 in)) is in the tray, and the paper size setting is letter (215 x 279 mm (8.5 x 11 in)).
Follow these steps to check the default paper settings. Click the Windows icon Click Hardware and Sounds Click Printers Right-click the icon for the product, and then click Properties Click Printing Preferences Click the Features tab. Compare the settings in the Size drop-down menu with the paper in the tray. If the paper in the tray is not the size in the Size drop-down menu, change the setting: a.Click the Size drop-down list, and select more. The Size is window opens. b.Select the size of the paper that is in the tray, and then click ok. c.Click OK in the Printing Preferences window, and then click OK in the Properties window.
I had to stop and look up "truncated"..lol. Does it say "short paper" after it prints? If so it sounds like the paper size setting in the printer paper menu has been changed to A4 or something other than the size your trying to print on. If you go into the printer menu...cycle thru till you get to paper size. You can check the setting to be sure its set correctly to the size of the paper your trying to print on. If its off...and you can't change it, check the paper guide to make sure it has'nt slipped out of the correct slot. Last..if none of the above works...go back to that paper menu...go to that specific tray type setting...take the drawer and open and close it several times. Look to see if the setting in the display changes when you do that. If it does...then the tray card has gone bad. Its a little pc board inside the printer with 4 switches that tells the printer what size paper is in the tray. Its a pretty common problem with the Optra T series that have any kind of heavy use on them. If you had said truncated on the left only..it could be that the transfer roller(foam roller that sits under cartridge) has slipped to one side. But you said it happens at the top of the page too...so that would rule out the transfer roller. Unless someone got into the registration menu and messed with those settings...(which you'd have to know how to get to that menu)...then it has to be with the paper type menu settings...the tray itself...or that tray card. Hope this helps!
Sometimes if your printer or the program you are printing from has the paper source set to "Letter" it waits for you to press the continue key on the printer which allows you to insert headed note paper before printing.
If it is set to letter, change it to A4 and this should solve your problem
You may need to change this in both the printer settings and/or each program from which you are printing