I would like to change the settings of the paper tray. I print insurance claim forms and the info is always slightly off in the boxes. Sometimes I push the forms in as far as I can and even bend them a little to get it to print in the correct boxes. Can this problem be fixed? Thanks!
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It could be several issues - although commonly when a printer moves from it's default tray it's due to a paper size conflict. The form you are trying to print may be a legal size form (8.5x14) or a a non US standard such as A3. Regardless, if the size is different than what's loaded in your main paper tray it will move to the secondary tray or to the MPF (Manual Paper Feed) tray looking for the appropriate size.
If you don't have the appropriate paper, you should be able to enter your printer properties and adjust the settings to scale the document to fit to page.
I had to stop and look up "truncated"..lol. Does it say "short paper" after it prints? If so it sounds like the paper size setting in the printer paper menu has been changed to A4 or something other than the size your trying to print on. If you go into the printer menu...cycle thru till you get to paper size. You can check the setting to be sure its set correctly to the size of the paper your trying to print on. If its off...and you can't change it, check the paper guide to make sure it has'nt slipped out of the correct slot. Last..if none of the above works...go back to that paper menu...go to that specific tray type setting...take the drawer and open and close it several times. Look to see if the setting in the display changes when you do that. If it does...then the tray card has gone bad. Its a little pc board inside the printer with 4 switches that tells the printer what size paper is in the tray. Its a pretty common problem with the Optra T series that have any kind of heavy use on them. If you had said truncated on the left only..it could be that the transfer roller(foam roller that sits under cartridge) has slipped to one side. But you said it happens at the top of the page too...so that would rule out the transfer roller. Unless someone got into the registration menu and messed with those settings...(which you'd have to know how to get to that menu)...then it has to be with the paper type menu settings...the tray itself...or that tray card. Hope this helps!
If you using a mac:
After choosing the Photosmart C7200 to print your file on the print preview, change PAPER SIZE to 4x6, then lower down, change from PREVIEW to PAPER TYPE/QUALITY, more options will open underneath, on SOURCE, change from MAIN TRAY to PHOTO TRAY. You should also change the PAPER TYPE to some kind of PHOTO PAPER (whichever one your using, but the standard seems to be HP ADVANCED PHOTO PAPER)
Sometimes if your printer or the program you are printing from has the paper source set to "Letter" it waits for you to press the continue key on the printer which allows you to insert headed note paper before printing.
If it is set to letter, change it to A4 and this should solve your problem
You may need to change this in both the printer settings and/or each program from which you are printing