Question about Epson Stylus CX9400 Photo Printer

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Paper jam I was printing off the computer and the paper is stuck.I cannot see the paper from the back,about a couple inches in the front.HELP PLEASE,THANKS IN ADVANCE

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  • Anonymous Jul 27, 2008

    paper has jammed. I can not see where it has jammed when i lift up the scanner, Is there a way to acess where paper comes out at the bottom?

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How do you open the printer to see where the paper jam is? I cannot see anything jammed but know that it may be in the printer itself.

Posted on Nov 01, 2008

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Usually paper jam error message on this machine is either caused by a physical paper jam or a printer error. To distinguish between the two I understand that you have already checked with the printer if there any paper or foreign object but there is none however, just to make sure you have checked everything out, check the left the side to double check. Now there is really nothing that you can see I really means that it is a printer error and that you would need to contact Epson directly to get a replacement. I do not recommend tearing off the printer because that's voids your one-year manufacturers warranty.

Posted on Jul 28, 2008

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Hi,
Welcome to FixYa.
Paper may get stuck or jammed in the printer. Follow instruction below to find and remove jammed paper.
1. Turn off the printer.
2. Unplugged the cable of printer from the computer.
3. Remove all loose paper from the paper tray.
4. Do not pull jammed paper from under the front cover.
5. Press the resume button, If the paper is still jammed maybe there is still some scrap of paper, proceed to the next step.
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Hi,
Welcome to FixYa.
To clear the paper Jam, follow the steps below.
1. Remove all loose paper from the paper In tray.
2. Do not pull paper jam from under the front cover.
3. If there is more than one sheet stuck in the printer, remove the paper sheet at a time.
4. Make sure no scraps of paper are stuck in the printer.
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FLOWO THE STEPS

1. 1
Switch off the printer and disconnect the power supply. Allow any residual charge to fade away before putting your hands or metal tools inside the chassis.
2. Step 2
Pin down the exact location of the jam. The three hot spots for a jam are the paper tray, anywhere between the feed tray and the print carriage, or between the print carriage and the output tray.
3. Step 3
Take off the front paper tray if the sheet got stuck while it was still in the front area of the printer. If the sheet jammed here, you should be able to see most of the paper.
4. Step 4
Pull on the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a chunk of it deeper in the machine.
5. Step 5
Open the back panel to reach paper jammed between the feed tray area and the print carriage of the all-in-one printer. Carefully remove the jammed paper from the machine.
6. Step 6
Use the carriage access door to reach a jam further inside the all-in-one printer. You may need to move the print carriage out of your way to clear the jam.
7. Step 7
Return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch.

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Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:

1. Turn off your printer
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3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
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NOTE: Please rate our help to keep this free service online.

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1. Remove the Jam Clear Cover located in the back of the machine..
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3. Re-insert the Jam Clear Cover. The top of the cover has a slotted
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clicks intoplace (both sides).

4. Open the scanner cover by pulling up on the lower right corner of the
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5. Remove the jammed paper. If the paper is jammed underneath the print
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6. Lift the scanner cover to release the lock and then gently push the
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To test print the Help List by pressing Menu/Set, 6 (Print Reports), 1
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If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
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Please perform the below steps.

1. Switch off the printer and disconnect the power supply. Allow any residual charge inside the all-in-one printer to dissipate before putting your hands or any metal tools inside the chassis.

2.
Pin down the exact location of the jam. The 3 hot spots for a jam are before a sheet completely leaves the paper tray, anywhere between the feed tray and print carriage or between the print carriage and output tray.

3.
Take off the front paper tray if the sheet jammed while still in the front area of the printer. If here, you should be able to see most of the paper.

4.
Pull the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a piece deeper inside the machine.

5.
Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.
put the cables back and switch on

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