Question about HP Officejet Pro L7680 All-In-One Printer

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Mysterious paper jam or misfeed

There is no paper jam. No misfeed. There is no paper in the printer at all. I have uninstalled and reinstalled and taken apart(only the way I was supposed to according to a guide) and i still get an error paper jam or misfeed message. It also makes this loud clicky sound. The carriage is getting stuck on something. There doesn't seem to be anything for it to get stuck on.

I was told to take it to best buy for service. I didnt' buy it from there and my husband can't find the receipt or the warranty. can i take it to best buy for service?

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  • Anonymous May 05, 2009

    it keeps telling me i have a paper jam or a misfeed on my printer but i cant find nolthing, no paper jam.

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You can take it to BestBuy for service, as they are an authorized service provider for HP, but you can expect to pay for a repair.

-Remove rear access door and thoroughly inspect for ANY tiny pieces of paper. The smallest ones can be a HUGE problem.

-Remove ink cartridges and printheads. Close doors. Disconnect power. Wait 30 seconds. Reconnect power WHILE holding #,6 on the keypad. This will perform a thorough reset of the unit.

A costly potential fix is new ink cartridges. Even though cartridges print fine, they CAN cause something like this but unfortunately it is more likely a waste of money than a fix.

If you are unable to find your receipts and the above did not work for you, the only other thing you can really do is call technical support and escalate the case. Insist to speak to a supervisor, then a supervisor's supervisor.

Posted on Jul 15, 2008

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