Question about Microsoft Office Professional 2007 Full Version for PC

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Normal.dotm Issues after MS Update on 7/8/08

Hi I've read through the issues on this thread ( and tried to apply the fixes, by removing the normal.dotm, as well as renaming a newly saved file.

My issues still appears.

Along with the normal.dotm display coming up, Word never closes correctly, it always crashes.

Also when i open documents directly from the file/open menu they will open in word, but will not open if i double click on them. On top of that, I cannot use the scroll bar (on the right) in these documents.

I did notice one thing, if I use the task manager to stop the winword.exe process, and I reopen the without a normal.dotm file in the templates folder, the message disappears, however, Word still crashes when I try to close it. After that, when I try to open word again, it goes back to this normal.dotm issues again.

The biggest thing I can point to is this happened right after MS sent down its updates on 7/8. Back in March, something similar happened (I couldn't scroll, etc) right after an update and MS helped by having me change some things in the registry. I can't remember what they were unfortunately.

Does anyone know anything about these issues, its driving me nutty. If it wasn't that my whole office was on pc's i'd have switch to a mac already. :(

Thank you.

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  • Li Evans
    Li Evans Jul 14, 2008

    Turns out this is an issue with the update that microsoft pushes down for pc's using Vista and MS Office 2007.

    Registry files get corrupted and vales need to be changed. After some time on the phone with the MS Word tech, she deleted the normal.dotm file, as well as changed two registry values - Data and Options were renamed to olddata and oldoptions, this was under some obscure path in hk_current_user (I think it was software/microsoft/office/12.0/Word .. but I can't quite be sure on the exact path).

    Once these were changed and then registry closed, we booted up word again and it did the normal.dotm message, but then when closed it didn't crash. Reopened again w/ no error message, and opened up other documents with no problem.

    My only guess is that they still haven't worked out the kinks on the updates w/ Vista and MS Office, since this is the 2nd time this has happened to me, and the tech pretty much knew what was going on.


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Have you tried to run the Microsoft Diagnostics? Open word, select the Office Button, then select word options. Click on Resources and then click on Diagnose.

Posted on Mar 24, 2009

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Word 2007 saves and closes normal.dotm everytime I close it. It doesn't ask for anything, but it shows as an opened document in Word and start menus list.

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Please note that you should NEVER give someone your software's Product Key! Balaji123's inquiry has been reported to the Webmaster.

The issue that you've encountered has no easy solution. Please read this Microsoft Knowledge Base article:

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