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Hi I've read through the issues on this thread (http://www.fixya.com/support/t385774-issue_file_titled_normal_dotm_in_word) and tried to apply the fixes, by removing the normal.dotm, as well as renaming a newly saved file.
My issues still appears.
Along with the normal.dotm display coming up, Word never closes correctly, it always crashes.
Also when i open documents directly from the file/open menu they will open in word, but will not open if i double click on them. On top of that, I cannot use the scroll bar (on the right) in these documents.
I did notice one thing, if I use the task manager to stop the winword.exe process, and I reopen the without a normal.dotm file in the templates folder, the message disappears, however, Word still crashes when I try to close it. After that, when I try to open word again, it goes back to this normal.dotm issues again.
The biggest thing I can point to is this happened right after MS sent down its updates on 7/8. Back in March, something similar happened (I couldn't scroll, etc) right after an update and MS helped by having me change some things in the registry. I can't remember what they were unfortunately.
Does anyone know anything about these issues, its driving me nutty. If it wasn't that my whole office was on pc's i'd have switch to a mac already. :(
Turns out this is an issue with the update that microsoft pushes down for pc's using Vista and MS Office 2007.
Registry files get corrupted and vales need to be changed. After some time on the phone with the MS Word tech, she deleted the normal.dotm file, as well as changed two registry values - Data and Options were renamed to olddata and oldoptions, this was under some obscure path in hk_current_user (I think it was software/microsoft/office/12.0/Word .. but I can't quite be sure on the exact path).
Once these were changed and then registry closed, we booted up word again and it did the normal.dotm message, but then when closed it didn't crash. Reopened again w/ no error message, and opened up other documents with no problem.
My only guess is that they still haven't worked out the kinks on the updates w/ Vista and MS Office, since this is the 2nd time this has happened to me, and the tech pretty much knew what was going on.
Turns out this is an issue with the update that microsoft pushes down for pc's using Vista and MS Office 2007.
Registry files get corrupted and vales need to be changed. After some time on the phone with the MS Word tech, she deleted the normal.dotm file, as well as changed two registry values - Data and Options were renamed to olddata and oldoptions, this was under some obscure path in hk_current_user (I think it was software/microsoft/office/12.0/Word .. but I can't quite be sure on the exact path).
Once these were changed and then registry closed, we booted up word again and it did the normal.dotm message, but then when closed it didn't crash. Reopened again w/ no error message, and opened up other documents with no problem.
My only guess is that they still haven't worked out the kinks on the updates w/ Vista and MS Office, since this is the 2nd time this has happened to me, and the tech pretty much knew what was going on.
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Have you tried to run the Microsoft Diagnostics? Open word, select the Office Button, then select word options. Click on Resources and then click on Diagnose.
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Rename all instances your document template files (Normal.dotm or Normal.dot) to prevent formatting changes, AutoText entries, and macros that are stored in the global template (Normalm.dot or Normal.dot) from affecting the behavior of Word and documents that are opened, rename your global template (Normal.dotm or Normal.dot). Renaming the template lets you quickly determine whether the global template is causing the issue.
When you rename the Normal.dotm template in Word 2007 or the Normal.dot template in Word 2003 and in earlier versions of Word, you reset several options to the default settings. These include custom styles, custom toolbars, macros, and AutoText entries.
Rename all instances of your document template files (Normal.dotm or
Normal.dot) This will prevent formatting changes, AutoText entries, and macros
that are stored in the global template (Normalm.dot or Normal.dot) from
affecting the behavior of Word and documents that are opened.
Renaming the template
lets you quickly determine whether the global template is causing the
issue.
When you rename the Normal.dotm template in Word 2007 or the Normal.dot
template in Word 2003 and in earlier versions of Word, you reset
several options to the default settings. These include custom styles,
custom toolbars, macros, and AutoText entries.
I'm not sure who provided your original solution, but I do know that if Word doesn't find normal.dot upon starting, it will recreate it. A lot of weird problems in Word are due to a corrupt normal.dot file. (It's called normal.dotm in 2007.)
Here is a Microsoft KB article regarding the global template in Word, with some troubleshooting hints. Please let me know how it goes!
It sounds like your Anti-Virus or Spyware is blocking and won' t allow access, it thinks its harmful, try turning off the Virus software installed, do your thing and then turn the software back on. If thats not it then your Software is damaged and you will have to install a new copy of Office. Good Luck.
Turns out this is an issue with the update that microsoft pushes down for pc's using Vista and MS Office 2007.
Registry files get corrupted and vales need to be changed. After some time on the phone with the MS Word tech, she deleted the normal.dotm file, as well as changed two registry values - Data and Options were renamed to olddata and oldoptions, this was under some obscure path in hk_current_user (I think it was software/microsoft/office/12.0/Word .. but I can't quite be sure on the exact path).
Once these were changed and then registry closed, we booted up word again and it did the normal.dotm message, but then when closed it didn't crash. Reopened again w/ no error message, and opened up other documents with no problem.
My only guess is that they still haven't worked out the kinks on the updates w/ Vista and MS Office, since this is the 2nd time this has happened to me, and the tech pretty much knew what was going on.
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