Question about Microsoft Office Professional 2007 Full Version for PC
Hi I've read through the issues on this thread (http://www.fixya.com/support/t385774-issue_file_titled_normal_dotm_in_word) and tried to apply the fixes, by removing the normal.dotm, as well as renaming a newly saved file.
My issues still appears.
Along with the normal.dotm display coming up, Word never closes correctly, it always crashes.
Also when i open documents directly from the file/open menu they will open in word, but will not open if i double click on them. On top of that, I cannot use the scroll bar (on the right) in these documents.
I did notice one thing, if I use the task manager to stop the winword.exe process, and I reopen the without a normal.dotm file in the templates folder, the message disappears, however, Word still crashes when I try to close it. After that, when I try to open word again, it goes back to this normal.dotm issues again.
The biggest thing I can point to is this happened right after MS sent down its updates on 7/8. Back in March, something similar happened (I couldn't scroll, etc) right after an update and MS helped by having me change some things in the registry. I can't remember what they were unfortunately.
Does anyone know anything about these issues, its driving me nutty. If it wasn't that my whole office was on pc's i'd have switch to a mac already. :(
Have you tried to run the Microsoft Diagnostics? Open word, select the Office Button, then select word options. Click on Resources and then click on Diagnose.
Posted on Mar 24, 2009
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Posted on Jan 02, 2017
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