An expert who has achieved level 3 by getting 1000 points
An expert that got 10 achievements.
An expert that got 5 achievements.
An expert who has achieved Level 3.
Re: Dell Power Supply
You can test the power supply using a multimeter. I use a paper clip to get in the middle if my multimeter probe is too large. If there isn't any power but the light on the power brick is on (if there is one) then there is most likely a break in the cable. In any case turn to eBay for a replacement, should be quite easy and inexpensive to find. Or you could pay more and get one from Dell. Companies like APC and Targus make usniversal adapters but they're expensive and not optimal.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
You will get this error when you get a newer power supply than what was originally design for the Latitude, also when the unit came from a 3rd party supplier not on Dell's OEM supplier list, and your battery will some what solve this upon getting a new one.
As for the pop up itself, no harm. Just a nusance. You should be able to turn this off in the Administrator file and select services. Look for power management and deselect monitor AC power.
Your problem is that the power jack in your actual laptop is loose. it may not seem like it is but one of the 3 connections (positive, negitive, data) that hold the jack to the board broke. In this case its the data connection that tells the laptop what kind of adapter is plugged in, and dell laptops wont charge without knowing that. Solution-
1.Pay someone to replace the power jack
2. If you can solder, by a new jack (around $5) and disassemble the laptop and replace it yourself.
Hello, you don't mention the model number, but there was an issue with the power connector mounted on the mother board of certain Dell laptops causing the type of problem you've got. Dell refused to address the issue until a group of users in the USA threatened a class action against the company, then Dell agreed to repair all affected laptops and extend the warranties. It's possible that yours is the same problem. Unfortunately, if you're NOT in the USA you wont get it remedied for free. As you don't state the model, I can only speculate that you're having the same problem, but if you google your model type, you may find some interesting reading. And perhaps you're not alone. Regards, nicam49
Try the battery from the other Dell system. If it charges fine, then its a problem with the battery, go for a replacement. Else, try updating the BIOS once from http://ftp.us.dell.com/bios/1525_A17.EXE. If it still doesn't charge the battery, then you may have to go for a motherboard replacement. If the system is under warranty then call Dell Tech Support @ 1-800-624-9896.
At the plugs check the yellow and black (black is ground) and the red and black. You should get 5v on one and 12v on the other. The fan needs to stay jumpered to check for voltage. At the main plug you should also find 3.3v
I would think the batteries need replacing. That happened to my Dell Latitude CPI. The batteries won't charge past about 3%, so I got new ones and that did the trick. If this is under a year old I would contact Dell about it, if it is under a year old they should replace the batteries.
I am claudus_07 and i was a Dell - XPS Technical Support Specialist before so i will be glad to assist you with your concern.
As you said into your post, you tried plugging the AC Adapter to the power source without plugging the other end into the XPS laptop and the Green Light on the adapter is lit. But when you plug the jack on the laptop, the Green light is out. As for my experience on your laptop, there could be a problem with the power supply or the motherboard of your XPS laptop. Because everytime you plug the adapter to the laptop, the green light is going out so it means that the laptop or the adapter is grounded.
Here's what you need you to:
Step 1: Call Dell XPS Technical Support 1-800-624-9896
Step 2: Tell them the issue and the things that youve done.
Step 3: At the end of the troubleshooting, i know that the Technician will either replace the Power Supply, Motherboard, or the Adapter. (if you have a friend that has a Adapter same as yours, you may try to use it just to isolate the issue the Technician will choose from the Power Supply or the motherboard)
Step 4: If the Technician replaces the power supply and the issue still persists, call technical support again and ask them to replace the motherboard, no need to repeat the troubleshooting steps anymore just tell them that youre already done with it. (Dont ask for a system exchange, because i know that they will not give what you want.)
-------------------------------------------------------------------------------------------- Thanks! I know it will work. Be Positive! Your good rating will be very much appreciated.
Just repaired a laptop with the same symptoms: Won't charge the battery, won't power from AC. Also if you power the AC adapter when not connected to laptop you get green power LED on the adapter. When you plug it in the laptop the green power LED immediately goes out.
Opened it up and found SO-8 P-ch mosfet by the DC input socket. Source (pins1,2,3) is connected to the inner barrel (+19.5V), Gate 4 gets driven low, applying the input to the Drain. (pins 5,6,7,8) On my board the drain was short to GND. Applying power directly to the Drain via a current limited bench PSU (set 1A limit) showed a couple of volts.
Placing a finger on the opposite side of the board revealed a SMT ceramic cap getting hot. CP13 I think. Opposite side to the power connector, almost under it. I would guess at 1206 or slightly larger and there is an 0402 cap just next to its bottom pad at 90 degrees to it. Cap was glued before soldering so had to flow both sides at the same time with a soldering iron and force off. Would likely have been 1uF or bigger 25V. Removal restored operation. Runs OK without but would suggest putting something in there 0.1uF 1206 50V, perhaps a couple stacked ?
BTW you have to strip down everything and remove the main board to get to the cap :-(