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I've got a user who cannot get scanned documents delivered to his email mailbox - error code 016-766, we have a XErox apeosport-II C4300. already checked his active directory settings, and mailbox settings on our exchange server, but can't see anything different from other users who can do this without any problems. any ideas? thanks Tania

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6 Suggested Answers

drichards
  • 87 Answers

SOURCE: scan email sending to too many people

Make sure her account is not set to send to a group. Recheck all of her settings.

Posted on Feb 23, 2008

  • 2072 Answers

SOURCE: RE : Xerox Work Centre M128 016-782

Setting up a scanning template using CentreWare Internet Services (CWIS) will fail if the user login name is a domain user, for example, ADSdomain\testadmin.

  1. Open an Internet web browser.
  2. Enter the IP Address of the machine in the Address field, and then press [Enter] on the keyboard. The CWIS home page will be displayed.
  3. Click on the [Services] tab.
  4. Click on the [Job Templates] link.
  5. Click on the [Display Job Templates Screen] button. The Device Template window will be displayed.
  6. Click on the [File Repository Setup] radio button. The File Repository Setup window will be displayed.
  7. Select the required File Repository from the File Repository Setup pull-down menu.
  8. Enter a username that only exists on the SMB server in the Login Name field.
  9. Click on the [Apply] button. A 'Settings have been updated' message will be displayed.
  10. Click on the [Back] button. The File Repository Setup window will be displayed.
  11. Click on the [Template] radio button. The Device Template window will be displayed.
  12. Click on the [Create New] button, and then setup the template again.
  13. Click on the [X] in the upper, right corner to close the Internet browser window and return to the desktop.

Posted on May 19, 2008

  • 2072 Answers

SOURCE: RE : Xerox WorkCentre M128 016-782

Setting up a scanning template using CentreWare Internet Services (CWIS) will fail if the user login name is a domain user, for example, ADSdomain\testadmin.

  1. Open an Internet web browser.
  2. Enter the IP Address of the machine in the Address field, and then press [Enter] on the keyboard. The CWIS home page will be displayed.
  3. Click on the [Services] tab.
  4. Click on the [Job Templates] link.
  5. Click on the [Display Job Templates Screen] button. The Device Template window will be displayed.
  6. Click on the [File Repository Setup] radio button. The File Repository Setup window will be displayed.
  7. Select the required File Repository from the File Repository Setup pull-down menu.
  8. Enter a username that only exists on the SMB server in the Login Name field.
  9. Click on the [Apply] button. A 'Settings have been updated' message will be displayed.
  10. Click on the [Back] button. The File Repository Setup window will be displayed.
  11. Click on the [Template] radio button. The Device Template window will be displayed.
  12. Click on the [Create New] button, and then setup the template again.
  13. Click on the [X] in the upper, right corner to close the Internet browser window and return to the desktop.

Posted on May 19, 2008

  • 2072 Answers

SOURCE: 016-317

I am sorry, I recently left that job and no longer have the documentation to answer most questions concerning xerox product fault codes.
My apologies, I just no longer have that information.

Posted on May 31, 2008

  • 62 Answers

SOURCE: xerox dc 12 mailbox finisher

its plug and play...you dont need to change anything

Posted on Nov 19, 2008

  • 2072 Answers

SOURCE: Xerox 7328, error 018-543 Shared name error in server

Prerequisites:

  • The printer must be connected to the network.
  • The IP address of the printer is required.
  • The HTTP option must be enabled on the printer. To obtain the IP address or to confirm if the HTTP option is enabled, print a Configuration Report. See the Related Items below for additional information.
  • A user account for the scanner must be created (account needs full control access rights).
  • A directory to be used as a repository for the scanned files must be created. The directory must then be shared.
  • The Hostname of the workstation must be known.
Scan to File is set up in several steps:
  1. The first step is to make sure the scanning service is enabled on the printer.
  2. The second step is to set up the scan file repository.
  3. The third step is to create any necessary templates.
  4. The final step is to configure the template with the required settings.
NOTE: This solution assumes Microsoft Internet Explorer is being used as the web browser. Other web browsers may vary.
  1. Make sure the SMB port is enabled. Print a Configuration Report to verify this setting. See the Related Items below.
  2. Open an Internet browser window.
  3. Enter the IP address of the printer in the Address field, and then press [Enter] on the keyboard. The CentreWare Internet Services window will be displayed.
  4. If prompted, enter the username and password in the fields provided, and then click [OK].

    NOTE: The default username is "11111". The default password is "x-admin" and must be entered in lower case letters. If the username or password has been modified or forgotten, contact your System Administrator.

  5. Click on the [Properties] tab. The Properties options will be displayed.
  6. Click on the [+] next to Services on the left side of the window to expand the options.
  7. Click on the [+] next to Network Scanning.
  8. Click on [File Repository Setup]. The File Repository Setup window will be displayed.
  9. Click on [Edit] in the Default File Repository section. The File Destination screen will be displayed.

    NOTE: A maximum of five file repositories may be configured. Generally, just the default repository is configured for scan to file.

  10. Select [SMB] from the Protocol menu.
  11. Enter a descriptive name in the Friendly Name field.
  12. Enter the IP address or Hostname of the computer where scanning will be setup in the Hostname / IP Address & Port field.

    NOTE: The default SMB port is 139. Generally this port number does not change.

  13. Enter the Share name in the Share field.
  14. If necessary, enter the scan path in the Document Path field.
  15. Click on the [Prompt at User Interface] or [System] radio button from the Login Credentials to Access the Destination section.
  16. Enter the scan user name in the Login Name field.
  17. Enter the scan user password in the Password and Retype Password fields.
  18. Click on [Apply]. A “Settings have been changed” message will be displayed.
  19. Click on [Reboot Machine]. A "Do you want to reboot?" message will be displayed.
  20. Click [OK].
  21. Close the browser window.
  22. Test scan to file using the default template. See the Related Items below.
  23. If necessary, create scan templates.
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Posted on Dec 16, 2008

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RE : Xerox WorkCentre M128 016-782


Setting up a scanning template using CentreWare Internet Services (CWIS) will fail if the user login name is a domain user, for example, ADSdomain\testadmin.
  1. Open an Internet web browser.
  2. Enter the IP Address of the machine in the Address field, and then press [Enter] on the keyboard. The CWIS home page will be displayed.
  3. Click on the [Services] tab.
  4. Click on the [Job Templates] link.
  5. Click on the [Display Job Templates Screen] button. The Device Template window will be displayed.
  6. Click on the [File Repository Setup] radio button. The File Repository Setup window will be displayed.
  7. Select the required File Repository from the File Repository Setup pull-down menu.
  8. Enter a username that only exists on the SMB server in the Login Name field.
  9. Click on the [Apply] button. A 'Settings have been updated' message will be displayed.
  10. Click on the [Back] button. The File Repository Setup window will be displayed.
  11. Click on the [Template] radio button. The Device Template window will be displayed.
  12. Click on the [Create New] button, and then setup the template again.
  13. Click on the [X] in the upper, right corner to close the Internet browser window and return to the desktop.

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