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I am trying to install a cable modem with usb and ethernet connections on a windows xp computer.

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Well there are 2 ways
via Ethernet
1.) connect the ethernet from the modem to the ethernet of the computer via the cable provided and thats should basically setup and give you an ip automatically
Via Usb
2.) install the drivers that came on a cd with the model
2.) follow the onscreen instructions and connect the modem via the usb cable when it tells you to
3.) when setup is complete it will create a connect icon for you, just run it to connect

Posted on Jul 14, 2008

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1 Answer

Can't connect using usb cable


Try using Ethernet. That is always the recommended way to connect to the modem, and it works almost 100% of the time without having to install additional software or perform any additional configuration. If you must use USB for some reason then you will need to make sure you have the drivers installed properly before connecting the modem to your computer.

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I got a NETGEAR router and I have been trying to get my Motorola SURFboard to recognize it. I had the USB connection installed and the NETGEAR uses ethernet, so I tried to install the ethernet but my...


The Cable modem must be disconnected from the computer. You cannot use USB and Ethernet at the same time.

1. Turn off power to the Cable Modem and the Netgear Router. Do the same with the computer.
2. Connect an ethernet cable from the modem to the router's WAN (Internet) port.
3. Connect another ethernet cable from one of the remaining 4 LAN ports on the router to the computer's ethernet port.

4. Now power on the Cable Modem ONLY. Wait for the modem to sync up with your service provider
5. After about 2-5 minutes power up the router and wait about 1-2 minutes.
6. Now power on your PC.

Check and see if you have internet access. If not you may have to uninstall any cable modem software related to USB connection. if this is the case, then you may have to repeat steps 4-6.

Since most cable internet providers do not use proprietary connection settings, your internet connection should be up and running without changing any settings in the router or modem.

If this does not resolve your issues, we can continue to work with you.

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Laptop doesnt find connection to cable modem


download setup wizard to find connection from windows

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I can't install modem drivers for SB 5100 motorola (usb) on my laptop having windows vista. An error is showing that no cable found connecting the modem and computer. Can someone help me how to set this...


Here are the current windows Vista drivers from motorola:

http://broadband.motorola.com/consumers/products/SB5100/downloads/542708-001-install-utility-b.exe

Hope this helps you on your journey

Let me know if you have anything else.

I also would recommend you use ethernet since you do not have to install any software to make it work.

You will need to reboot the cable modem when ever you change how its connected also Ethernet/USB or if it was connected to a different PC.

Please Rate

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Plug an ethernet cable into the wan port of the router from your virgin modem... then plug ethernet cable from computer into a port on the router....that should solve your problem.

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1 Answer

About ethernet


If you computer has already a ethernet card installed on it, just need to get a ethernet cable and connect it to your modem and the other to the computer and make sure the USB is disconnected already, then power off your modem and restart the computer then power the modem back on and check if internet is already working, if its not working you may need to contact your ISP and tell them to enable the ethernet connection of your modem....

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1 Answer

Connecting modem via ethernet cable


I'm not an expert in window based units but since it worked with Vista OS and not with XP. Sounds like you might try re-installing XP again. Take note on any windows that refer to the ethernet port during installation. It is likely you might of hit "next" without reading all the text. I know I have in the past. I changed over to mac and I know longer have any problems only at work but give then I give it to the IT Dept and wait and wait and wait.

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US doesn't stop blinking!!!


Heres how i install my modems
1.Turn off all equipment
2. Take an ethernet cable going from the modem, and plug it into the ethernet slot on the computer.
3. plug in the modems power and give it 1 min to power up.
4. Power up your computer and see if it gets connection.

Troubleshooting.
1.Go to the control pannel and look at internet connections.
2. Look for your connection (LAN), and see if is connected.
3. If it isnt connected than it is a problem on your ISP's side.

For other support
1. Call your internet service provider for help.
2. Call the customer support line for the modem.

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Setting up linksys adsl2 modem


The ADSL, Ethernet, and USB ports are located at the back of a Linksys modem. These ports are where the phone cable and computer will be connected. The ADSL Line should be connected to the ADSL port and the computer either be connected to Ethernet or the USB port., If u r using a ethernet cable no need to run the setup cd just connect the ethernet cable and contact ur isp..
do not worry about ur sagem modem, let it be inside.. just connect ethernet cables alone..

To setup a Linksys ADSL Modem with usb cable you need to perform two steps:
  1. Connecting the Devices Together
  2. Installing the USB Driver
Connecting the Devices Together
Step 1:
Connect the phone cable to the wall jack with ADSL service and then connect the other end to the ADSL port of the modem.
Step 2:
Make sure the power adapter is plugged to an available power outlet.
Step 3:
Connect the USB to the USB port on the back of the modem and then connect the other end top the USB port of the computer.
Step 4:
Power on the modem. After connecting the device together, install the USB driver. For instructions, follow the steps below.
Installing the USB Driver
Step 1:
Power on the computer.
Step 2:
When the Hardware Update Wizard window appears. Click Install the software automatically (Recommended).
NOTE: Windows XP has pre-installed drivers for the ADSL2MUE and will automatically install the USB driver for the modem.
Step 3:
Click Finish.

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1 Answer

Can't get modem to work if I use the USB connection


Your computer is attempting to find the network connection through your LAN port. Your best bet is to reconfigure your network settings to seek its external network connection through USB, or better still, obtain a router(I personally recommend linksys wireless/basic routers due to stability), and simply use the ethernet connection through it. While this is bypassing the initial issue, it is also saving yourself a lot of hassle when it comes to retooling the PC's settings on the USB connection.

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